Park Worker 3 (Museum Assistant) Staatsburgh State Historic Site

Description Duties

Under the supervision of higher-level staff, the incumbent will perform the following job duties which include but are not limited to:

• Assist the site’s Interpretive Programs Assistant (IPA) with recruiting, scheduling, and communicating with volunteers; maintain and update the database of all volunteers and their donated time and training levels.
• Cookordinate tours and tour guides with visitor services staff to ensure excellent customer service.
• Aid IPA in planning periodic training and enhanced learning experiences for volunteer tour guides and other volunteers.
• Aid IPA with delivery and promotion of K-12 school lessons and the associated transportation and Connect Kids grant programs, including confirmations, payments and invoicing.
• Create and update a list of contract artists and presenters for child & family audience programs.
• Act as the liaison between site, tourism partners and tour group operators, including scheduling and confirmations, collecting payments, and gathering feedback/evaluations for group tour clients.
• Serve as the point-of-contact for managing and updating individual tour reservations using site’s online booking interface; coordinate with Friends group to schedule and manage program ticket sales on Eventbrite.
• Create and disseminate promotional messages and materials for the site and coordinate collaborations including press releases, flyers, social media posts, and eblasts.
• Present public tours and programs as needed, including costumed interpretation; assist with care, inventory and circulation/use of site’s wardrobe of period clothing and props.
• Participate in weekly staff operations meetings for program and strategic planning of site operations.
• Collaborate with other staff on the coordination of holiday decorating; scheduling, assisting, and monitoring volunteer decorating activities; assigning interpretive and other staff to meet all safety, security and programmatic needs.
• Collaborate with visitor services and front-line staff to maintain optimal processes for customer service.
• Collaborate with other staff to maintain site records on attendance, volunteer hours, program budgeting, and other public-operations processes; reporting to the Historic Site Manager, region, and the Albany Office as needed on these metrics.

Qualifications

• One year of experience in the operation and/or maintenance of a park, historic site, golf course, or recreational facility; OR - One year of experience in any of the following fields: Law enforcement or security Firefighting Emergency Medical Services Environmental education or stewardship Natural resources management (e.g., forest management, wildlife management/preservation) Historic preservation or interpretation Landscaping or grounds maintenance OR - One year of military service in any branch of the United States Armed Forces; OR - Thirty (30) semester credit hours* of college-level coursework from an accredited college or university; OR - Completion of a two-year technical/trades school program; OR - Two years of experience as a trade assistant working under the direct supervision of a skilled tradesperson.
• Your credit hours must have been awarded by a college or university accredited by a regional, national, or specialized agency recognized as an accrediting agency by the U.S. Department of Education/U.S. Secretary of Education. If your degree was awarded by an educational institution outside the United States or its territories, you must provide independent verification of equivalency. This information can be found at http://www.cs.ny.gov/jobseeker/degrees.cfm.
• Candidates are responsible for the evaluation fee.

Additional Comments

This position qualifies for additional location pay of $2,000. Operating Needs Must possess and maintain a valid driver’s license that allows the candidate to legally operate a motor vehicle in New York State as a term and condition of employment. Must participate in and complete training programs as instructed, including knowledge of all safety procedures and protocols for safety and security of all people and collections within the historic house. Must have the ability to communicate effectively with other staff, volunteers and the public; and enforce site rules while delivering optimal customer service. Must have the ability to communicate in writing and comprehend written material. Must be available to work nights, weekends, and holidays based on operational needs and emergencies. Must be highly organized and capable of generating and filing correspondence, invoicing, and other documents. Must be fully capable and able to maintain all agency/region/site policies of building security to protect patrons, staff, volunteers, historic structures and the collections. Must be capable of responding appropriately to an emergency (patron injury, building evacuation, etc.). Must have the ability to complete basic online research. Must maintain a level of confidentiality based on the general processes of the office, and abide by the laws, rules, regulations, and agency procedures regarding historic house museum.

Preferred Qualifications

• Familiarity with social media platforms. Experience at a museum, school, historic house, tourism venue or recreational facility with scheduling and coordinating tours, visits, and volunteer assignments. Research skills in American history or Gilded Age history, including accessing primary and secondary sources through online resources. Experience with public speaking or tour delivery; proven ability with organizing and conveying a series of facts and concepts to diverse audiences. Experience with volunteer management, recruitment, and stewardship. Experience with creating, promoting, implementing, and evaluating Child & Family, and/or K-12 school programs and/or knowledge of NYS Education Standards and experience with history and ELA curriculum. Experience operating a point of sale (POS) system, retail sales experience, or basic accounting and budget tracking experience. Fluency in Spanish/French/ASL preferred but not required.

Benefits

• Generous benefits package, worth approximately 65% of salary, including: Paid Time Off CSEA: 44 days – 13 vacation days, 13 sick days, and 5 personal leave days, 13 holidays Health Care Benefits Eligible employees and dependents can pick from a variety of affordable health insurance programs Family dental and vision benefits at no additional cost Additional Benefits New York State Employees’ Retirement System (ERS) Membership NYS Deferred Compensation Access to NY 529 and NY ABLE College Savings Programs, as well as U.S. Savings Bonds Public Service Loan Forgiveness (PSLF) Paid Parental Leave

To learn more about our benefits, visit: https://parks.ny.gov/employment/benefits.aspx.