Park Desk Clerk Supervisor

Responsibilities

• Manage and control the overall front desk guest experience to include registration, creative guest problem resolution, correct billing and cordial appreciation upon departure.
• Motivate staff within Front Desk department and work to help establish a productive working environment for the park.
• Aid in conducting training, lead department meetings
• Maximize room revenue and occupancy by reviewing daily statistics.
• Lead revenue meetings to maximize ADR, RevPAR, and other key performance indicators (KPIs).
• Supervise night audit function and ensure reports are accurately distributed to other departments.
• Schedule Front Desk clerks and oversee the review process as well as hiring of temp service staff.
• Analyze and generate guest issues, billing and daily reports, and communicate information to front desk employees as well as members of other appropriate departments.
• Respond quickly to guest requests or complaints in a courteous and friendly manner, and ensure appropriate actions are taken.
• Follow up to ensure completion.
• Cookordination and assist with housekeeping department to ensure rooms are ready for guest arrival.
• Complete weekly inspections of rooms.
• Other duties as assigned by management.

Requirements

• Education: High school graduate.
• Experience, Training, or Skills: Two years of experience in the front desk operation of a lodging facility.

Preferred Skills And Abilities

• Direct hotel experience
• Customer focused
• Strong interpersonal skills
• Professionalism
• Adaptability and flexibility
• Self-Starter
• Caregious

Benefits

• Paid time off (sick and vacation) plus paid holidays
• Affordable health, dental and vision insurance with optional Health Reimbursement Account
• Life insurance
• Retailer retirement
• Wellness Incentives Program
• Complimentary Park familiarization visits for you and family
• Training and career development opportunities
• Optional Deferred Compensation program (401K)

Working Conditions

Work is typically performed indoors in a state park setting.

Equal Opportunity Employer

We are an Equal Opportunity Employer M/F/D.