Paralegal - Quality Assurance Specialist

We need to output HTML fragment with sections: About the role? Actually we need to use

for section headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections when posting has real specific content. We have mission, supervisor, location, hours, summary, duties/responsibilities, minimum qualifications, knowledge and abilities, salary. We need to map to appropriate headings. We should not repeat job title as heading. No Job ID. Remove boilerplate like EEO etc. Not present. We need to include sections: About the role (maybe summary), Responsibilities (duties), Requirements (minimum qualifications?), Qualifications (maybe preferred experience?), Skills (knowledge and abilities), Benefits (maybe state benefits mentioned?), Pay (salary), Schedule (hours). However we must only include sections if posting has real specific content. We have salary: "Commensurate with experience and State of Tennessee benefits package". That's vague but mentions benefits package. It says "Commend with experience and State of Tennessee benefits package". That's not a specific number, but it's still content: says commensurate with experience and benefits package. The instruction: never emit a heading followed by filler/placeholder text (e.g. "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. The phrase "commensurate with experience" is considered placeholder? It says "commensurate with experience" is listed as example of filler to avoid. So we should not create Pay section if it's just that phrase. However they also mention "State of Tennessee benefits package". That's somewhat specific but still generic. The instruction says never create Pay/Schedule/Benefits sections unless the posting actually states them. It does state salary: "Commensurate with experience and State of Tennessee benefits package". That is still vague but it's stating something. However the instruction says avoid filler like "commensurate with experience". So likely we should omit Pay section because it's not a concrete figure. Similarly Benefits: they mention benefits package but not details. Might be considered filler. Safer to omit Benefits and Pay sections. Schedule: they give hours: 8:00 am – 4:30 pm Central Time, plus possibility of alternative schedule after period. That's specific enough. So we can include Schedule section. We need to include About the role (maybe mission/summary). Responsibilities (duties). Requirements (minimum qualifications). Qualifications (maybe preferred experience?). Skills (knowledge and abilities). Could combine some. We must not repeat job title as heading. Use

for each section heading. We need to use

• for any list of duties/requirements/benefits, and

  for prose. We need to preserve all substantive information; do not invent or summarize away detail. We need to remove boilerplate etc. Let's extract content: Mission: "The mission of the Office of the Secretary of State is to exceed the expectations of our customers, the taxpayers, by operating at the highest levels of accuracy, cost-effectiveness, and accountability in a customer-centered environment." Supervisor: "Director of APD" Location: "The official workstation is the Tennessee Tower in downtown Nashville, Tennessee. After a period of time, consideration may be given, at the Director’s discretion and with the approval of the Secretary of State, for a hybrid work arrangement." Hours: "The official work hours are 8:00 am – 4:30 pm Central Time. After a period of time, consideration may be given, at the Director’s discretion and with the approval of the Secretary of State, for an alternative schedule." Summary: paragraph about APD and role. Duties/Responsibilities: list of many items. Minimum Qualifications: Education and Experience: Bachelor’s degree in English, Journalism, Communications, Technical Writing, Professional Writing, or a related field. Three years of professional proofreading, editing, quality assurance, document review, technical editing, or related experience. Preferred Experience: proofreading or editing legal, judicial, governmental, regulatory, or administrative documents; experience in administrative law, government, a court, or legal environment. Or, graduation from an accredited college or university resulting in any one of the following: 1) An Associate Degree in paralegal studies from an ABA-approved program; 2) an Associate or Bachelor’s Degree in any field plus a Technical Certificate in Paralegal Studies from an ABA-approved program; 3) a Bachelor’s Degree in Legal/Paralegal studies; or 4) a Masters of Legal Studies. And, three years of professional proofreading, editing, quality assurance, legal document review, technical editing, judicial support, or related experience. Knowledge and Abilities: list. We need to decide sections. Potential sections: - About the role: could combine mission, supervisor, location, hours? But hours maybe schedule. Maybe About the role includes mission and summary. - Responsibilities: duties list. - Requirements: minimum qualifications (education/experience). - Qualifications: preferred experience? Or maybe combine with requirements. - Skills: knowledge and abilities. - Schedule: hours. We should avoid thin sections. Let's see if we can combine some. We could have:

  About the role

  with mission, supervisor, location, summary.

  Responsibilities

  with duties list.

  Requirements

  with minimum qualifications (education/experience) and preferred experience.

  Skills

  with knowledge and abilities.

  Schedule

  with hours. We should not include Benefits/Pay. Now we need to format. Inside About the role: we can have

  for prose. For supervisor and location maybe we can include as sentences. We must not repeat job title. Let's craft About the role paragraph(s): Mission statement:

  The mission of the Office of the Secretary of State is to exceed the expectations of our customers, the taxpayers, by operating at the highest levels of accuracy, cost-effectiveness, and accountability in a customer-centered environment.

  Supervisor: maybe include as part of same paragraph:

  Reports to the Director of the Administrative Procedures Division (APD).

  Location:

  The official workstation is the Tennessee Tower in downtown Nashville, Tennessee, with potential for a hybrid work arrangement after a period, subject to Director’s discretion and Secretary of State approval.

  Summary:

  The Administrative Procedures Division (APD) within the Office of the Secretary of State aims to serve government agencies, citizens of Tennessee, and judicial partners by providing impartial, efficient, and sound contested case hearings and mediations. More than 70 state and local government agencies open an average of 7,000 cases with APD each year on issues including professional licensure, civil forfeiture, medical benefits, special education, and property tax. APD offers an important platform for the enforcement of administrative laws and for citizens to contest administrative rulings from the government. The Quality Assurance Specialist is responsible for ensuring the accuracy, professionalism, clarity, and quality of all outgoing orders and related communications issued by APD. This position serves as the final quality review prior to issuance of orders, verifying grammar, spelling, punctuation, formatting, consistency, accessibility compliance, and overall clarity of written decisions. In the course of a week, the Quality Assurance Specialist may suggest edits on over 150 orders dealing with anything from a citizen’s appeal of the denial of medical benefits coverage to a business’s appeal of a fine for alleged environmental contamination.

  That seems to capture summary. Now Responsibilities: we need to list duties as
  • . The duties list is long; we need to preserve all substantive information; do not invent or summarize away detail. We must include each duty item as a list item. Let's extract duties from the text: - Proofread outgoing orders and their accompanying documents for grammar, spelling, punctuation, syntax, formatting, consistency, and typographical errors - Review written orders for clarity, readability, organization, and professional presentation - Review outgoing orders for sound legal reasoning and logical consistency, providing feedback and recommendations to the authoring judge and/or Quality Assurance Committee - Make suggested edits and corrections for the authoring judge’s review using MS Word Track Changes and Adobe Pro - Ensure finalized documents comply with established APD standards, policies, and quality assurance protocols - Edit PDF documents as needed to ensure compliance with ADA accessibility requirements prior to issuance - Process outgoing orders and related correspondence issued through mail, email, and electronic portal systems - Reset hearings on the master APD docket schedule pursuant to continuance orders and orders setting hearing - Receive, review, and process returned mail - Monitor and address unsent email notifications and the “Do Not Reply” inbox - Staff the Quality Assurance Committee and assist with the review, development, implementation, and refinement of quality assurance procedures and standards - Provide input regarding process improvements designed to enhance the quality, consistency, and efficiency of APD’s operations and written orders - Crosstrain on the responsibilities of other support staff and provide backup assistance as needed to ensure continuity of operations - Demonstrate effective communication and collaboration with judges and staff - Independently perform all assigned duties with professionalism, accountability, and productivity in both in-office and remote work environments - Consistently meet established deadlines while maintaining a high degree of accuracy and attention to detail - Perform other duties as assigned We need to keep each as separate
  • . Now Requirements: Minimum qualifications and preferred experience. We need to list as
    • . Let's parse. Education and Experience: - Bachelor’s degree in English, Journalism, Communications, Technical Writing, Professional Writing, or a related field - Three years of professional proofreading, editing, quality assurance, document review, technical editing, or related experience Preferred Experience: - proofreading or editing legal, judicial, governmental, regulatory, or administrative documents - experience in administrative law, government, a court, or legal environment Alternative qualification paths: - graduation from an accredited college or university resulting in any one of the following: 1) An Associate Degree in paralegal studies from an ABA-approved program; 2) an Associate or Bachelor’s Degree in any field plus a Technical Certificate in Paralegal Studies from an ABA-approved program; 3) a Bachelor’s Degree in Legal/Paralegal studies; 4) a Masters of Legal Studies - And, three years of professional proofreading, editing, quality assurance, legal document review, technical editing, judicial support, or related experience We need to preserve all detail. Could combine as list items but some are compound. Might be okay to break into separate items. We'll produce list items for each bullet. Now Skills: Knowledge and Abilities list. Extract: - Advanced proofreading and copyediting skills, preferably with legal documents - Excellent command of written English, grammar, punctuation, and style - Exceptional attention to detail and accuracy of information; ability to identify errors, inconsistencies, and ambiguities in complex written materials - Understanding of legal documents and legal terminology, preferably associated with litigation, is preferred - Ability to learn and apply legal terminology, concepts, and procedures - Ability to communicate recommendations diplomatically and professionally - Strong organizational and time-management skills - Ability to independently prioritize work, manage multiple deadlines, ensure timeliness in meeting those deadlines, and maintain accuracy in a high-volume environment - Excellent basic computer skills; comfortable and confident with quickly learning a new case management system - Ability to envision and articulate proposals for how the case management system can be enhanced to improve quality assurance processes - Ability to use and familiarity with MS Office: Outlook, Word, Excel, and PowerPoint - Ability to use and familiarity with Adobe Pro - Ability to use and quickly learn virtual meeting platforms: Webex and MS Teams - Ability to quickly adapt to new processes when implemented - Service-oriented attitude, both to customers and to colleagues - Knowledge of administrative law is a plus We'll list each as
    • . Now Schedule: hours. We have: "The official work hours are 8:00 am – 4:30 pm Central Time. After a period of time, consideration may