Paralegal, Mental Health Advocacy Program for Kids

Duties And Responsibilities

• Provide critical support to attorneys and assist with routine and non-routine tasks.
• Conduct initial client intake phone calls and draft follow-up correspondence.
• Manage and triage all inquiries from individuals seeking assistance.
• Perform client eligibility screenings.
• Manage client waitlist.
• Interact with client referral organizations.
• Case work: Maintain case management system; secure signed release forms and verify MassHealth enrollment; gather and organize client documents; review and summarize school, medical, and treatment records; attend meetings with attorneys; prepare documents for hearings; conduct background research.
• Administrative support: Order supplies; handle outgoing and incoming mail; scan documents.
• Research support: Conduct client interviews and gather client questionnaires to support an evaluation of MHAP for Kids by a research team at the Boston University School of Public Health.

Qualifications

• Work both independently and as an effective team member.
• Collaborate with and support staff at all levels of our organization.
• Communicate clearly and professionally.
• Maintain confidentiality and, for attorneys, strict adherence to all professional responsibility requirements for the practice of law.
• Demonstrate intellectual curiosity, openness, and the desire and ability to listen and learn.
• Embody the values of the organization, including a commitment to decreasing inequity in our health care system and society as a whole.
• Ability to work in a hybrid environment, including reporting to the office at least two (2) days per week, and attend in-person meetings, trainings and organizational events.

Minimum Requirements Specific To This Position

• Legal or consumer assistance background.
• Proficiency in Microsoft software.
• Enthusiasm for public interest advocacy.
• Patience on the phone.
• Meticulous organizational and time management skills.
• Able to effectively manage multiple priorities.

Other Preferred Qualifications

• Bilingual skills (English and Spanish, Portuguese, and/or Haitian Creole).

Compensation

The salary range for this position is $55,400 - $60,600 annually. HLA offers a robust benefits package including comprehensive health insurance, 401(k) contributions, and a generous paid leave policy.

To Apply

Applications must be submitted online at https://hlainc.efficientapply.com/jobs/ and will be accepted on a rolling basis until the position is filled. Please include a cover letter.

HLA is committed to diversity in its workforce. A crucial part of HLA's vision is supporting cultural and linguistic competence, as well as ensuring diversity of staff and volunteers, so we can best serve our clients.

People of color, women, people living with disabilities, people who identify as LGBTQIA+, and people who speak English as a second language are strongly encouraged to apply.