Paradise Park - Lead Host

Responsibilities

• Interact with, direct, train, and develop host employees
• Greet guests as they enter with energetic & positive attitude
• Able to effectively communicate in order to perform and follow job requirements in written and spoken direction
• Use tact and good judgment when dealing with guest challenges and respond to guests with patience and courtesy
• Observe host employee’s service standards and communicate observations to management; assist in developing and implementing necessary plans of action
• Create and maintain wait list if necessary
• Effective use of OpenTable
• Provide guests with menus and answering any initial questions
• Seat guests at tables or in designated waiting areas
• Assign guests to tables they prefer, while keeping table rotation in mind so that servers receive the right number of customers
• Respond to complaints and help resolve them or get a manager involved
• Answer phone calls, take reservations and answer any general inquiries guests may have
• A running knowledge of food and beverage menu
• Acknowledge guests as they leave
• Maintain company culture

Qualifications/Requirements

• Minimum of 3 years in a host role is required
• High school diploma or equivalent preferred
• Ability to provide top notch customer service in a fast-paced environment
• A positive attitude and ability to work well under pressure with all restaurant staff
• Able to work in a standing position for long periods of time
• Able to safely lift and easily maneuver trays of food when necessary
• Able to follow instructions and ask questions for clarification if needed
• Able to handle money accurately and operate a point-of-sale system
• Able to work in a busy restaurant environment
• Restaurant experience a plus

Benefits

• Compensation: $23-25 Hourly (Based on Experience)
• Get Paid $ to Refer your Friends
• 50% dining discounts during shift
• 25% dining discounts at other Happy Hospitality locations
• Flexible schedules in a fun, family friendly, team environment
• Medical, Dental and Vision Options
• Paid time off – vacation and sick
• Free Uniform (Up to two branded T-Shirts)

Pay

• $23-25 Hourly (Based on Experience)

Schedule

• Variable Hour

Department

• Front of House

Reports to

• General Manager

Status

• Non-exempt

Location

• Chicago

Equal Opportunity Employer

• We value diversity in gender, race, ethnicity, sexual orientation, gender identity, disability, religion, age, veteran status, life experiences and ideas.