PAR ED - OMC-NO - FT Evenings with rotating weekends

About the role

Exceptional care starts with exceptional people. For us, this is more than a job– it’s a calling. It’s waking up each day, looking for ways to make a difference with a compassionate, inclusive and talented team. Ochsner empowers you to discover your passion, reach your potential, and Pursue Your Purpose. Exceptional care starts with exceptional people and teams. Together we are leading the way.

Responsibilities

• Greets patients and guests in a courteous manner whether via telephone contact or in person; initiates scheduling an appointment or completing the check‑in process/admission for patients.
• Obtains and verifies accurate identification and demographic data for the patient’s permanent medical record which assists in accurate reimbursement while recognizing the necessity of maintaining the confidentiality of all patient information.
• Responsible for point‑of‑service collections, face‑to‑face patient interactions related to completing the patient registration and admission process.
• Responsible for the verification of insurance via electronic verification, telephone, or web application.
• Improves patient satisfaction through consistently representing the company professionally and cross‑trained to support multiple functions across all patient and payer types.
• Provides excellent customer service to all patients, guests, and family members.
• Creates, activates, and completes the patient scheduling, clinic registration, or hospital admission process; ensures all required forms are completed and other paperwork/documents are gathered and accurate.
• Efficiently and accurately gathers and inputs patient/guarantor demographic and financial information; explains insurance benefits and collects co‑pays, deductibles and self‑pay portions due.
• Performs financial analysis of each case and informs patient of financial responsibility.
• Balances cash drawer daily, prepares deposit slips and follows closing cash drawer process at the end of each shift.
• Demonstrates respect and cooperation in all staff relationships, and a genuine willingness to prevent or resolve interpersonal conflicts.
• Adapts behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style.
• Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.

Qualifications

• Education Required – High school diploma or equivalent; Preferred – Associate’s Degree.
• Work Experience Required – Minimum of 1 year of experience in a hospital, clinic, medical office, business services/revenue cycle, or other customer service‑related environment. Experience may include front line registration, financial counseling, banking, retail, or similar roles involving direct customer or patient interaction.
• Certifications Preferred – Certification in Healthcare Access Manager (CHAM), Certification in Healthcare Access Associate (CHAA), Certification as a Medical Assistant (or other medical specialty‑based certification).

Skills

• Computer skills and dexterity required for data entry and retrieval of information.
• Effective verbal and written communication skills and the ability to present information clearly and professionally.
• Proficiency with Windows‑style applications, various software packages specific to role and keyboard.
• Strong interpersonal skills.
• Clerical skills and technical knowledge of healthcare insurance benefits, various payer guidelines on referral and authorization processes, and current knowledge of Federal, State and Local billing regulations.
• Skills to effectively present information and respond to questions from patients and customers, with proficiency.
• Skills to solve practical problems and deal with high stress situations while maintaining a high quality of professionalism.
• Good organizational, time management, and conflict resolution skills.
• Excellent decision‑making skills; good analytical skills with strong attention to detail.
• Ability to work collaboratively with other departments.
• Ability to exercise sound judgment in handling/escalating difficult situations.

Schedule

SHIFT: 3:00 pm – 11:30 pm