Panel Care Team Assistant

Essential Duties And Responsibilities

• Coordinate referrals for specialist consultations, diagnostic studies, etc.
• Track referrals as requested by provider.
• Serve as a liaison between patients and specialists.
• Absorb and disseminate reports from specialists.
• Send records to specialists as requested.
• Assist patients with applications for Medicaid/OHP.
• Assist patients to stay on insurance or other programs that require re-application.
• Assist team in helping patients access other insurance/benefits programs, such as FHIAP, Medicare, BCC, FPEP, etc.
• Enter patient data into tracking and registry software systems (such as Meditracks) in a timely manner.
• Use tracking systems to proactively contact patients via phone or letter - to schedule routine appointments.
• Print out/provide information from registries to provider before patient visits.
• Prepare charts of OB patients at 28 and 36 weeks for provider review.
• Prepare OB Delivery Plan with patients.
• Reviews schedules and charts and assists the Team in ensuring that the patient's visit is as beneficial as possible.
• Obtains outside medical records for patients on panel when requested.
• Notify patients of information when no medical decision-making is needed.
• Refer patient questions to appropriate member of team as needed.
• Participate as primary care team member in analyzing and problem-solving how to provide a better medical home for patients on panel.
• Participate in medical records and registry audits for completeness and data accuracy.
• Fax, photocopy, file, scan documents for Team/patients on panel.
• Perform other duties as assigned by supervisor.

Knowledge, Skills And Abilities

• Proficiency in English/Spanish, spoken and written skills.
• Demonstrated ability to work as a team player, placing a strong emphasis on delivering patient satisfaction.
• High level of skill in interpersonal relations and problem solving.
• Good organizational and time management skills.
• Computer skills, familiarity with Microsoft Office programs including Word and Excel, or a strong desire to learn.
• Ability to type with accuracy.
• Ability to read and interpret medical records and technical documents or desire to learn.
• Familiarity with medical terminology is desired.

Education & Experience

• High School Diploma or equivalent.
• Previous experience with EPIC, MediTracks, or other disease registry software is desirable.
• Experience working with non-profit for underserved and diverse populations preferred.

Behavioral Competencies

• Accountability: Role model VG's mission, vision, and shared values.
• Customer-Focus: Listen to the voice of the customer and strive to delight them by exceeding their expectations.
• Teamwork: If someone needs help, help them.
• Initiative: Be innovative, apply fresh ideas, and continuously improve how you do your work.
• Confidentiality: Maintain strict confidentiality and respect the privacy of others.
• Ethical: Demonstrate integrity, honesty, and stewardship in all encounters at work.
• Respect: Demonstrate consideration and appreciation for co-workers and patients.
• Communication: Demonstrate the ability to convey thoughts and ideas as well as understand perspective of others.

Physical Requirements

• Standing: 5%
• Walking: 10%
• Sitting: 80%
• Lifting/Carrying: 5% - up to 40 pounds

Equipment Used

• Computer: data entry, word processing, database programs, internet, e-mail
• Telephone: able to hear and communicate
• Fax
• Copier/Scanner

Immunization

• Staff member must meet immunizations requirements as stated in VGMHC's immunization policy and state and federal guidelines.

Equal Opportunity Employer

VGMHC is an Equal Opportunity Employer. No person is unlawfully excluded from consideration for employment because of race, color, religious creed, national origin, ancestry, sex, age, veteran status, marital status or physical challenges. The policy applies not only to recruitment and hiring practices, but also includes affirmative action in the area of placement, promotion, transfer, rate of pay and termination.