Paid Leave Claim Examiner

About the role

As a Paid Leave Associate Claim Examiner, you will play a critical role in supporting our customers during some of the most important moments of their lives. You will manage a caseload of state paid leave and absence claims, applying sound judgment, analytical expertise, and empathy to deliver optimal claims handling and timely, accurate decisions.

Responsibilities

• Effectively and accurately manage a block of State Paid Leave, and Absence claims.
• Focus on customer experience to deliver the best experience for our customers.
• Demonstrate accuracy, dependability, and trustworthiness in service to our customers.
• Maintain customer relationships with a strong customer focus.

Requirements

• Work effectively in a fast-paced environment, managing competing priorities with strong organizational and time-management skills.
• Successfully achieve individual development goals and performance objectives.
• Show excellent analytical, critical thinking, and decision-making skills.
• Communicate complex decisions clearly through strong written and verbal skills.
• Show proven customer service skills with a genuine commitment to helping others.
• Be highly organized, goal-oriented, and able to manage multiple priorities effectively.
• Adapt and thrive in a changing, evolving organization.
• Be proficient in a Windows based environment, including Word, Excel, and PowerPoint.

What You'll Need

• Ability to work effectively in a fast-paced environment, managing competing priorities with strong organizational and time-management skills.
• Successfully achieve individual development goals and performance objectives.
• Show excellent analytical, critical thinking, and decision-making skills.
• Communicate complex decisions clearly through strong written and verbal skills.
• Show proven customer service skills with a genuine commitment to helping others.
• Be highly organized, goal-oriented, and able to manage multiple priorities effectively.
• Adapt and thrive in a changing, evolving organization.
• Be proficient in a Windows based environment, including Word, Excel, and PowerPoint.

It'd Be a Plus If You Had

• 1 year of experience managing Short Term Disability, Paid Leave, and/or Absence claims.
• Previous knowledge of claim and risk management, including contract interpretation and administration.
• A college degree preferred or equivalent relevant experience.

Additional Requirements

• This position will work virtually; therefore, new hires must be able to provide the following & all new hires who work remotely will be held accountable to these standards:
• Subscribe to internet service provider plan.
• Must be willing to troubleshoot any issues or outages with your home internet service, contacting your service provider as necessary.
• Quiet area in your home with minimal distractions and noise free.
• Reliability and Dependability throughout our extensive training program is required.

Pay

The salary range for this role is from $42,000.00 to $69,300.00. Specific pricing for the role may vary within the above range based on many factors including geographic location, candidate experience, and skills.

Schedule

This position will work virtually.