PACS Support Supervisor 2nd Shift

Executes all responsibilities assigned to the PACS Support Analyst role

• Trains, supports and validates the compliance of all tasks and responsibilities for other Analysts on the shift
• Maintains open communication with Analysts about Call Center tasks and URG policies
• Listens for opportunities for improvement presented by the staff and presents these to the Manager
• Provides feedback to Manager about employee concerns and suggestions to insure a good working environment
• Oversees the adoption by the Analysts of any new Call Center policies and procedures
• Performs annual performance review of Analysts (direct reports) - providing on-line documentation and completing an interactive in-person meeting session with the Analyst
• Arranges schedules for Holiday shift coverage
• Performs other functions when assigned

Qualifications

• High School Diploma required, Bachelor’s Degree preferred
• Excellent communication, organizational and training skills required
• Knowledge of MS Office Applications desired
• Excellent interpersonal skills desired
• Ability to work well under pressure desired
• Self-starter with the ability to work independently desired

Benefits

• Comprehensive benefits program including medical, dental and life insurance, 401k/pension, and profit-sharing plans
• Generous paid time off policy

Pay

• $24/hr

Schedule

• TBD