Packaging Installation Service Coordinator

About Reiser On Site

With more than 60 years of success in the food equipment industry, Reiser is recognized worldwide for its high-quality equipment, innovative engineering, and outstanding service and support. Total commitment to our customers is at the core of who we are, making Reiser the one supplier that food manufacturers can trust for better, smarter food processing and food packaging solutions and equipment.

This role is required to be on-site in Canton, MA with no remote availability.

Responsibilities

• Open new installation case in CRM for new packaging machine orders.
• Create utility letters from templates for manager’s review.
• Send ‘Congratulations’ email to customers and salesmen with utility letters.
• Follow up on delivery of spare parts, printers, labelers to ensure they will be in Canton prior to machine arrival.
• Hold regular meetings with sales and finance to check for deposit status.
• Follow up with Sales team to address machines with no deposit.
• Once machine is at Reiser – call Salesmen and customers to coordinate delivery and installation (UFC).
• Schedule outside vendors to support customer installations.
• Work with Regional Service and installation Managers to schedule technicians.
• Set up detailed installation schedule in CRM.
• Run scheduling meeting.
• Send out CRM schedule to company on Friday afternoon.
• Send technicians job ticket information with assignments Friday afternoon.
• Provide support to the techs on site by ordering parts and creating quotes in our ERP system.
• Work with purchasing and suppliers on lead time for parts and assist with coordinating delivery.
• Send electronic manuals and supporting documentation to technicians and customers.
• Assist with approval process of vendor payments for installations completed.
• Verify that the technicians are sending in the ‘Thank you’ email and follow up with techs as needed.
• Verify technicians are uploading completed job tickets, machine settings, and installation checklists to CRM and follow up with techs as needed.
• Ensure that the installation is properly documented and that we receive Machine Setup Sheets that clearly outline the final machine setup. Load final setup docs into our document management system.
• Print and file signed job tickets.
• Complete follow-up calls with customers to ensure their satisfaction with new installations.
• Work with Service Manager and Sales Managers to close install work orders.
• Various other duties assigned per manager.

Qualifications

• Proficiency with all Microsoft Office applications, including PowerPoint.
• Attention to detail is mandatory and ability to work in a deadline-driven environment.
• Excellent communication (oral and written) and organization skills.
• Self-direction and resourcefulness.
• Organized, personable, and can-do attitude.

Benefits

Joining Reiser means more than just a job — it’s an opportunity to be part of a company that values relationships, encourages team members to reach their potential, and is committed to ongoing success. We believe every customer interaction is an opportunity to strengthen our partnerships, and our team is at the heart of that mission.