Packaging Graphics & Product Label Specialist 3

It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive. As a global leader in robotic-assisted surgery and minimally invasive care, our technologies—like the da Vinci surgical system and Ion—have transformed how care is delivered for millions of patients worldwide. We’re a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human. Every day, our work helps care teams perform with greater precision and patients recover faster, improving outcomes around the world.

About the role

This role is within the “Product Labeling Design and Development” team in the Technical Services Department (Shared Services). The team works closely with the Global Labeling team to support product labeling activities for the full lifecycle of Intuitive products. As a Packaging Graphics & Product Label Specialist -3, you will execute hands-on label design and development deliverables, collaborating with Labeling Project Managers and cross-functional teams for New Product Development (NPD) and sustaining projects to support end-to-end label content creation and artwork release.

Responsibilities

• Create, update, and maintain various iterations of product label content and artwork, managing changes within the document management system.
• Work effectively with cross-functional team members (e.g., R&D, Regulatory, Operations, Quality, Marketing) and represent the Labeling function in core team meetings to develop labeling content, align stakeholders, and translate requirements into functional label layouts using labeling and illustrating software.
• Execute and support minor requirement updates and tasks independently for minor projects requiring minimal content changes (e.g., version updates).
• Troubleshoot issues, communicate impact, and propose solutions.
• Support and execute complex or major design change projects in conjunction with Labeling Project Managers and engineering teams.
• Design labels using current labeling applications (e.g., GLMS, Bartender, Hybrid).
• Execute required label qualifications, including attributes, tables, images, symbols, translations, training, and problem-solving assistance.
• Support and execute company initiatives and Quality Management System (QMS) requirements as identified by management.
• Execute the end-to-end GLMS Change Order process.
• Collaborate with the Label Design and Development team to produce consistent methods for developing product labels, adapting to business needs and manufacturing variances.
• Ensure clear communication with direct management regarding project risks, tactical approaches, and escalation needs.
• Provide training to peer and subordinate team members.
• Apply in-depth PLM (Agile) system and change control process knowledge to troubleshoot issues and escalate to appropriate departments (e.g., IT, Document Control, Manufacturing) as needed.
• Collaborate effectively with cross-functional teams (e.g., Test Engineering, Quality, Regulatory, Project Management, Design, and Document Control) to support business and manufacturing needs for multiple products/business units.
• Collaborate with business unit/IT stakeholders in the development of labeling solutions.
• Develop tools to support tactical business transformation programs.
• Coordinate User Acceptance Testing (UAT) activities with IT and business partners for product label content.
• Contribute to the development of solutions and best practices for labeling initiatives.
• Ensure successful, on-time completion of department projects; communicate constraints to management when project completion is at risk.
• Perform a broad variety of tasks in support of global labeling as assigned by department management.

Requirements

• BS degree in science or equivalent.
• Minimum of 4+ years of product labeling and project management experience in the medical device or other regulated industry (preferred).
• Experience using graphic design, XML-based authoring tools, labeling, or printing solution software.
• Experience with label design software (e.g., EasyLabel, NiceLabel, BarTender, or Prisym) is required.
• Experience utilizing computer-aided design equipment and graphic tools such as Adobe Illustrator, Photoshop, InDesign, or related software.
• Strong project management skills.
• Excellent collaboration, problem-solving, and analytical capabilities.
• Strong written and interpersonal communication skills.
• Ability to quickly learn and understand complex technical information and translate it into writing.
• Proven success in recognizing critical issues, reacting under pressure, and driving issues to closure with coordinated direction.

Skills

• Ability to work in a team environment.
• Self-motivated with a strong focus on details and accuracy.
• Self-starter who can independently thrive in a team environment, prioritize tasks, and escalate appropriately.
• Ability to logically reason, solve problems, and make decisions with minimal supervision.
• Ability to motivate and influence others without direct authority.
• Familiarity with SAP, Agile, or similar software.
• Proficient in Tableau, Smartsheet, or similar project management software.
• Working knowledge or experience with Agile PLM or similar PLM business systems in the medical device or life science industry.
• Experience with Adobe Illustrator and Photoshop or previous experience with label creation software (e.g., BarTender, Prisym) is preferred.
• Experience with Change Management or document control is preferred.
• High ethical, moral, and personal values in decisions, communications, actions, and interactions.

Pay

Base Salary Range Region 1: $103,300 - $148,700

Base Salary Range Region 2: $87,800 - $126,400

Schedule

Day shift

Workplace Type

Onsite – This job is fully onsite.

Due to the nature of our business and the role, Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases, including COVID-19. Details can vary by role.