Package Specialist-Salesforce Technical Operations

Your Role and Responsibilities

• Manage Incident Lifecycle: Own the incident lifecycle from initiation to closure, ensuring timely resolution and satisfaction of the originator.
• Perform application monitoring using direct access of logs and platform admin console or tools like AI Ops to identify potential issues and prevent downtime.
• Manage code migration across environments to ensure continued and synchronized functionality, including scheduling application updates and maintaining records of configuration changes.
• Perform user administration tasks such as creation, deletion, modification, profile updates, and password resets to ensure seamless user experience.
• Prepare and collate metrics of tasks, incidents, and environment change actions performed to measure application performance and identify areas for improvement.

Preferred Education and Technical and Professional Expertise

• Bachelor's Degree Required
• Experience with managing incident lifecycles, including documenting incident reports, performing root cause analysis, and implementing corrective actions to ensure timely resolution and satisfaction of the originator.
• Experience with application monitoring using direct access of logs and platform admin console or tools like AI Ops to identify potential issues and prevent downtime.
• Experience with managing code migration across environments to ensure continued and synchronized functionality, including scheduling application updates and maintaining records of configuration changes.
• Experience with user administration tasks such as creation, deletion, modification, profile updates, and password resets to ensure seamless user experience.
• Experience with preparing and collating metrics of tasks, incidents, and environment change actions performed to measure application performance and identify areas for improvement.
• 5-7 years’ experience as a Package Specialist for Salesforce Technical Operations

Preferred Technical and Professional Experience

• Experience with implementing platform upgrades and regression testing to ensure seamless integration and minimal downtime.
• Experience with using AI Ops and other advanced tools to identify and resolve complex technical issues, improving overall application performance and reducing downtime.
• Experience with managing multiple environments, including scheduling application updates, maintaining records of configuration changes, and ensuring continued and synchronized functionality.