Package Dispatch Supervisor

This position is responsible for analyzing and planning a center’s daily package dispatch to ensure timely and efficient dispatch service performance. The employee analyzes previous dispatch results to maximize service performance and to streamline routes. This position has primary responsibility for managing the center’s dispatch systems and processes.

Responsibilities

• Analyzes the previous day’s production reports and weekly trends to incorporate improvements into future plans.
• Determines employee training needs to produce continuous development plans.
• Provides feedback and support.
• Conducts performance evaluations and resolves individual and group performance issues.
• Supports a collaborative work environment through continuous communication and relationship building.
• Reviews data (e.g., stop and volume trends, missed pieces, cost per piece, etc.) to identify dispatch trends and uses these trends to create plans that maximize results.
• Records route modifications, such as new streets and customers, to keep plans up-to-date and oversees load modifications to improve service and reduce costs.
• Develops, updates, and monitors dispatch processes and plans using trend and production report data to adjust routes and evenly distribute work.
• Works to improve dispatch operations by promoting the implementation of new technology and monitoring dispatch planning system functionality.
• Directly supervises Part-time Dispatch Supervisors.

Qualifications

• Bachelor's Degree or International equivalent - Preferred
• Dispatch Planning System (DPS) and UDC Knowledge
• Strong planning and organizational skills and Knowledge of Package Flow Technologies (PFT)
• Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.
• Must be currently located in the same geographic location as the job or willing to relocate yourself.

Schedule

0100-1000 Monday to Friday, Flexible schedule