Package Concierge

About the Role

The Package Concierge is essential to supporting our growing need for increased mail and package support at the property level. This role provides five-star guest service by communicating with residents and guests on all of their mail and package needs. This is an in-person position located on-site at the property.

Responsibilities

• Prepare outgoing mail and packages
• Receive, store, and organize all incoming mail and packages
• Communicate with residents about their mail and packages
• Deliver packages directly to residents and guests
• Prepare shipping documents
• Distribute mail and packages
• Receive, process, and verify incoming and outgoing mail/packages
• Maintain records of incoming and outgoing mail/packages
• Perform other related duties and assignments as needed

Requirements

• High School diploma or equivalent preferred
• Experience in Hospitality preferred (hotels and resorts, private luxury clubs, travel management, etc.)
• Ability to lift up to 50 lbs and stand for the duration of a shift
• Ability to work a flexible schedule, including evenings and weekends

Qualifications

• Strong customer service track record demonstrating an ability to make people feel cared for and supported, even under stressful circumstances
• Exceptional interpersonal and self-awareness skills, including active listening skills
• Proficient with communication technology and quick learner of new software
• Excellent written and verbal communication skills
• Demonstrated enthusiasm for creating inclusive and respectful workplaces
• Unquestioned integrity with the ability to manage confidential information and sensitive situations with discretion and judgment
• Strong attention to detail and excellent organizational skills
• Ability to work with a team

Benefits

• Health & Wellness: Multiple medical, dental, and vision health plan options, including one fully company-paid plan
• Invest in Your Future: 401(k) with a 4% company match after three months of employment
• Time Off: 11 paid holidays and 8 types of paid time off (PTO), including personal days, floating holidays, and Enrichment Hours
• Travel Discount: Discounts for team members and their friends and families at Sentral communities
• Deep Savings: Discounted rates on pet insurance, attractions, rental cars, shows, events, and more

Sentral is dedicated to creating a diverse and inclusive work environment that champions all backgrounds, identities, and voices. We are an Equal Opportunity Employer and consider qualified applicants with criminal histories, consistent with applicable laws.