Package Concierge

Description

The Concierge provides superior customer service, possesses detailed knowledge of company policy and procedures, and performs essential functions as they relate to the maintenance and accessibility of the building.

Duties And Responsibilities Of The Concierge

• Oversees the provision of all services at the front desk of the luxury residential building
• Promptly answers phone calls, requests, and concerns, while responding to all resident inquiries in a professional and timely manner
• Aids residents with move-in and move-out procedures
• Warmly welcomes residents, guests, and vendors. Ensures that all visitors have been properly registered
• Adheres to emergency key procedures, manage key insurance policy, and control keyboard
• Provides and coordinates resident services including but not limited to: package handling, dry cleaning, event planning, local directions, and courtesy calls
• Additional tasks and clerical duties as assigned by supervisor

Qualification And Requirements Of The Concierge

• 1+ year experience as a concierge, or 2+ years’ experience in a hospitality role
• Demonstrates commitment to deliver outstanding customer service
• Self-motivated, trustworthy, and works with limited supervision
• Ability to set priorities, handle multiple tasks, and meet deadlines
• Strong interpersonal and communication skills
• Proficient in Microsoft Office
• High school diploma or GED, College education preferred
• Must be 21 years of age or older to comply with regulations for accepting packages containing alcohol

Physical Requirements Of The Concierge

• Must be able to lift and carry packages over 25 lbs on a regular basis
• Ability to stand, walk, bend, and reach throughout the shift

Benefits Provided To The Concierge

• Competitive Pay
• Medical Insurance
• Dental Insurance
• Vision Plan
• 401k Plan
• Life Insurance
• Paid Vacation
• Paid Sick Leave
• Paid Holidays
• Tuition Reimbursement
• 20% Housing Discount at BLT Properties

BLT is an equal opportunity employer.