Pack Leader

About Doggie Depot Doggie Depot is part of Digs Dog Care, a premium dog care company that is part of Digs Dog Care. It offers pups DayPlay, Overnight Stays, Grooming, and Training. We're built on a simple belief: every pup deserves to feel safe, loved, and at home — and every team member plays a real role in making that happen. Our shared ownership program means employees don't just work here, they have a stake in it.

About the role

Pack Leaders are the heart of the daily experience at Doggie Depot—responsible for the hands-on supervision, safety, and care of every dog in our daycare and boarding programs. This role requires genuine love for animals, sharp observational skills, and the ability to stay calm and proactive in a fast-paced environment. Pack Leaders maintain the cleanliness of our facility, monitor dog health and behavior, and communicate any concerns promptly to their supervisor. A Pack Leader embodies the Doggie Depot and Digs standard: treating every pup like family and delivering the premium, attentive care our pet parents count on.

Responsibilities

• Ensure the safety and well-being of all daycare and boarding dogs using proper handling techniques
• Monitor and proactively address dog health and behavior; report any concerns to your supervisor immediately — zero tolerance for non-approved handling methods
• Deliver a hospitality-first experience by engaging warmly with every dog and making each visit feel welcoming and stress-free
• Keep play areas and accommodations clean, including clean-up of bodily functions and proper use of cleaning chemicals
• Follow all feeding, medication, exercise and allergy protocols for every animal in care
• Sanitize bedding, dishes, toys, and accessories; restock supplies as needed
• Assist with lobby customer relations, ensuring pet parents feel informed and at ease
• Assist with grooming tasks (bathing, brushing, drying)
• Pitch in on additional tasks that contribute to the overall culture, pet wellbeing, and hospitality experience
• Work respectfully with teammates and maintain a positive, professional attitude at all times

Qualifications

• Knowledge of basic dog behaviors and body language
• Familiarity with kennel operations and animal care
• Strong communication skills (written and verbal)
• Ability to handle animals safely and confidently, including large/giant breed dogs
• Strong attention to detail
• Ability to follow directions closely (written and verbal)
• Strong ability to work independently and as part of a team
• Ability to remain calm and level-headed with a pleasant demeanor
• Physically able to lift up to 50 lbs., bend, and stand or walk for long periods
• Comfortable working indoors and outdoors with dogs of all sizes and temperaments
• Available for flexible scheduling, including holidays and weekends

Benefits

• Dental and vision benefits kick in shortly after your start date
• At 90 days you're eligible for a 401(k) with up to 4% company match
• At 6 months, medical benefits and PTO become available to full-time teammates
• After one year you can join our DigIn Shared Ownership Program
• Many locations also offer teammates discounted DayPlay as a little extra perk

Pay

The Pay Range For This Role Is 17 - 19 USD per hour(Doggie Depot)