Pace of Play Supervisor-Main Golf Shop-Full Time

Culture

Join a team that's been welcoming guests for more than a century. At Pinehurst our Culture is critical to delivering a consistent guest, member and employee experience. Our Purpose is, “As the Cradle of American Golf, we honor timeless traditions and inspire legendary stories, one smile, one round, one moment at a time.” Our Values are; Genuine Hospitality, Be Trustworthy, Good Stewards and Inspired Innovation. If you’re seeking a heartfelt workplace then Pinehurst is the place for you.

About the Role

The primary purpose of this position is to provide pace of play management and enhance both the members and resort guests experience, with the focus primarily being courses No. 2 and No. 4.

Essential Duties and Responsibilities

• Display friendliness and willingness to help Members, Guests, Visitors, Business Partners and fellow Employee Partners at all times.
• Be knowledgeable regarding the general rules and play of golf.
• Monitor & support groups on courses No.2 & No.4 to uphold our pace of play expectations each day.
• Perform Starter/Ranger duties, while also supervising the overall pace of play on courses No.2 & No.4.
• Assist in managing, supervising, and organizing the day-to-day operation of the Starters/Rangers.
• Inform players about daily course conditions, special playing conditions, pace of play expectations, suggested tees to play from, and any general guidelines regarding play at Pinehurst each day.
• Ability to solve problems and maintain a solution minded attitude.
• Analyze data from our pace of play system software and utilize the information in daily practices to enhance the Member and Guest experience.
• Awareness of the tee sheet through our tee time software and auditing of the tee sheet.
• Produce daily, weekly, and monthly pace of play reports.
• Reading, analyzing, and formulating items that can be improved through our resort guest surveys.
• Absorb and implement changes based on guest feedback.
• Absorb and implement changes based on guest feedback.
• Absorb and implement changes based on guest feedback.
• Absorb and implement changes based on guest feedback.
• Absorb and implement changes based on guest feedback.
• Ensure Member or Guest issues and concerns are promptly handled and followed up with accordingly.
• Keep accurate records and perform other duties as may be assigned from time to time such as returning abandoned carts, delivering messages, people, and equipment to the respective groups on the golf course.
• Be physically able to operate a golf cart, getting in and out periodically for several hours a day. Standing for long periods of time, riding in a golf cart on rough terrain, and working in all weather conditions.
• Observe all safety and security procedures. Use equipment and material properly. Report potentially unsafe conditions.
• Adhere to all Property and Department policies and procedures.
• Perform other job duties as assigned & assist the Golf Professional Staff as directed.
• Must be knowledgeable and aware of pace of play procedure & staffing on course Nos. 1, 3 & 5

Supervisory Responsibilities

• Is responsible for the overall direction, coordination, and evaluation of specified employees within Golf Operations.
• Includes staff planning, decision-making, facilitating and process improvement;
• Takes responsibility for subordinates’ activities;
• Makes self-available to staff;
• Provides regular and timely performance feedback;
• Develops subordinates’ skills and encourages growth;
• Solicits and applies customer feedback (internal and external);
• Fosters quality focus in others to improve processes, products and services;
• Continually works to improve supervisory skills.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet. The employee is occasionally exposed to wet and/or humid conditions, outside weather conditions, and extreme heat. To perform the job successfully, and individual should demonstrate the following competencies: Strategic Thinking- Works with the Golf Professional Staff to develop strategies to achieve organizational goals. Teamwork – Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit. Able to build morale and group commitments to goals and objectives; Supports everyone’s efforts to succeed. Meet regularly with Golf Professional Staff at the Main Club. Managing People- Includes staff planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates’ activities; Makes self-available to staff; Provides regular and timely performance feedback; Develops subordinates’ skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others to improve processes, products and services; Continually works to improve supervisory skills.