PA Supervisor

About the Role

As PA Supervisor, you will work closely with the PA Team Lead to support the PA function across the Americas region. This role plays a key part in the day-to-day leadership and management of the function, ensuring a high-quality, responsive, and consistent service is delivered across the region. The PA Supervisor role is highly proactive and involves working closely with practice groups across the Americas, while also helping to shape the future direction of the PA function. You will use sound judgment, initiative, and a collaborative approach to deliver a professional, client-focused service in a fast-paced environment. The role is based in New York and is expected to be office-based four days per week, with occasional travel to the Washington DC office.

Responsibilities

• Manage PA and secretarial capacity across the Americas region, ensuring the right size, structure, and level of support are in place to meet the evolving needs of the practice groups.
• Promote teamwork, flexibility, and collaboration across the PA and secretarial function to deliver an effective and seamless service to fee earners.
• Line manage and coach the PA Team Lead, while acting as an escalation point for the wider team on people-related matters.
• Build strong relationships with partners and other stakeholders across the practice groups, gathering feedback and ensuring it is shared constructively with the PA team.
• Support performance management, including providing guidance on performance issues, addressing concerns, and escalating employee relations matters.
• Support recruitment, onboarding, and training of PAs, ensuring the team has the capability, skills, and development needed to meet business requirements.
• Contribute to the ongoing development of the PA function, identifying opportunities to improve processes, ways of working, and service delivery.
• Ensure practice groups are effectively resourced, managing ratios and allocating work appropriately.
• Manage the entire appraisal process for PAs, including feedback coordination, benchmarking, and development objective setting.
• Work with HR to manage salary reviews, agree on salary increases, and performance bonuses.
• Assist in creating and implementing a comprehensive training program for PAs.
• Represent PAs at a functional level, capturing their views and ensuring policies are understood and applied consistently.
• Monitor sickness absence, timekeeping, and holiday management, ensuring compliance with firm policies.
• Lead functional responsibilities and project-based initiatives, including leveraging AI and emerging technologies to enhance service delivery.
• Support regional operational initiatives and strategic priorities by engaging PA resources in cross-functional projects and change management efforts.

Qualifications and Experience

• Strong communication and interpersonal skills, with the ability to build trust, influence stakeholders, and tailor messages to different audiences.
• Approachable, flexible, and credible, with the confidence to engage effectively with senior stakeholders.
• Collaborative and proactive, with the drive to support team success, delegate effectively, and provide clear guidance.
• Highly organized and detail-focused, with the ability to manage competing priorities in a fast-paced environment.
• Discreet, trustworthy, and solutions-focused, with strong judgment and a professional approach to sensitive situations.
• At least 6 years’ experience working as a PA and 3 years’ experience as a supervisor.
• Strong IT literacy, including MS Office and Workday.

Technical Skills

• Administrative Systems Management
• Diary Management
• Document Management
• Event Support
• Meeting Organization
• Operational Excellence
• Process Design and Improvements
• Project Management
• Records Management
• Resource Management
• Stakeholder Management
• Travel Management

Pay

The base salary range for this role is between $140,000 and $190,000. Actual compensation will depend on factors such as experience, performance, qualifications, and location. The total compensation package may include overtime pay, discretionary bonuses, and other benefits.