P/T Brand Ambassador

About the role

Ralph Lauren Corporation is seeking enthusiastic and dedicated individuals to join our team as Brand Ambassadors. This position offers an opportunity to provide exceptional customer service, align with our brand values, and contribute to a dynamic and inclusive workplace.

Responsibilities

• Provide excellent customer service, ensuring a customer-first mindset at all times.
• Understand and meet individual Key Performance Indicators (KPIs) such as Sales Per Hour (SPH), data capture, and utilize relevant tools and resources to drive performance.
• Collaborate with the team to achieve monthly, quarterly, and annual sales targets, adhering to the brand’s policies and procedures.
• Utilize the Polo Connect program to connect with customers and enhance their shopping experience.
• Demonstrate passion and knowledge of fashion and styling, educating customers on all available programs, initiatives, and resources.
• Assist customers in the fitting rooms, ensuring proper sizing and maintaining store standards.
• Maintain store visual standards and adhere to company guidelines.
• Support operational activities such as floor sets, replenishment, and other tasks as needed.
• Participate in company trainings and provide feedback to management on product feedback, category opportunities, or needs.
• Balance tasks while prioritizing the Ralph Lauren experience, ensuring the customer experience remains the top priority.
• Work flexible schedules, including days, evenings, weekends, overnight shifts, and travel (as required).
• Build and maintain positive relationships with customers, management, and colleagues.

Requirements

A retail experience or similar industry experience in a complex, high-volume, or high-profile environment is preferred. Candidates should possess strong communication skills, be able to navigate the sales floor and dressing rooms, lift up to 30 lbs., and work in various shifts.

Qualifications

Ability to effectively communicate with customers and store personnel, maneuver around the sales floor, stock/dressing room, cash wrap, and office, and perform tasks such as operating the register, standing, moving, and walking for extended periods.

Skills

Passion for fashion, excellent interpersonal skills, ability to work in a fast-paced environment, and a commitment to customer satisfaction.

Benefits

We offer competitive compensation, comprehensive benefits, and opportunities for growth and development within the company.

Pay

Competitive hourly wage based on experience and qualifications.

Schedule

Flexible schedule to accommodate business needs, including days, evenings, weekends, overnight shifts, and travel (as required).