P&C Content Designer

Alera Group combines the strength of a national organization with the personalized service of local experts to help clients succeed in Employee Benefits, Property & Casualty, Retirement Plan Services, Wealth Services, and Human Capital Solutions.

About the role

Join Alera Group's Transformation Office and help shape the future of how our Property & Casualty teams work. As a P&C Content Designer, you'll create the training materials, process documentation, and user resources that support our enterprise platforms and business processes. Your work will help colleagues confidently adopt new systems, standardize workflows, and drive successful transformation across the organization.

Responsibilities

• Design and maintain training materials, user guides, job aids, and quick reference resources for Applied Epic and other P&C platforms.
• Develop standard operating procedures (SOPs), process maps, and workflow documentation that support enterprise business processes.
• Translate complex system functionality into clear, user-friendly content for diverse audiences.
• Partner with subject matter experts, business leaders, and configuration teams to document new processes and system updates.
• Support system implementations, conversions, and continuous improvement initiatives.
• Maintain the enterprise learning library and ensure content remains accurate, current, and aligned with organizational standards.

Requirements

• Bachelor's degree or equivalent work experience
• 5+ years of content development, technical writing, instructional design, or related experience
• 3+ years delivering technical or business systems training
• Strong understanding of Property & Casualty insurance operations
• Excellent written, verbal, and presentation skills
• Experience creating documentation and learning materials using Microsoft Office and other learning technologies
• Ability to simplify complex technical concepts into engaging, easy-to-understand content

Preferred Qualifications

• Experience supporting Applied Epic implementations or enterprise system transformations
• Experience developing SOPs, workflow documentation, and process maps
• Knowledge of change management and user adoption best practices

Pay

$60.00 to $75.00 an hour

Benefits

• Competitive salary
• Comprehensive medical, dental, vision, life, and disability insurance
• 401(k) with company-sponsored benefits
• Generous paid time off and company holidays
• Professional development through Alera Group Academy
• Opportunity to play a key role in Alera Group's enterprise transformation
• Collaborative environment with opportunities to grow your career

Schedule

This is a full-time, exempt position with occasional travel to Alera Group offices as needed.