Oxford Valley Deputy General Manager

Essential Duties and Responsibilities

• Regular and consistent attendance
• Upholding and administering all Regal policies and brand standards
• Maintain cash management policies and procedures
• Risk management for theatre (employee/guest safety, loss prevention, proper handling of food and alcohol, emergency situations, and accident reporting)
• Food safety and adherence to Health Department rules and regulations
• Prompt reporting of accidents, incidents, and business interruptions
• Hiring, training, developing, mentoring, supervising, counseling, scheduling, and terminating employees
• Training staff in specific positions including server, box office, food runner, and bartender; cross-training as needed
• Training kitchen staff in specific positions and cross-training as needed
• Ensuring required alcohol certification and training are current
• Maintaining projection and sound technology for impeccable sight and sound experience
• Scheduling and overseeing necessary maintenance and repairs on kitchen appliances
• Supervising theatre maintenance including the interior, building, and grounds
• Maintaining strict cost controls, including payroll, cost of goods, and other supplies
• Maintaining accurate inventory controls for food and beverage supplies, janitorial supplies, and projection bulbs
• Ordering supplies, food, alcohol, and ingredients based on demand
• Completing daily theatre inspections and corrective actions
• Completing daily kitchen logs (cooling & reheating, food temperatures, refrigerator/freezer temperatures and sanitizer solution)
• Ensuring guest satisfaction through smile, greeting, and thanking guests
• Managing profits by maintaining strict cost controls
• Optimizing profits by maintaining strict cost controls, including but not limited to payroll, cost of goods and other supplies required for daily operations
• Maintaining strict inventory controls for all food and beverage supplies, janitorial supplies
• Ensuring proper use of all equipment
• Supervising theatre maintenance including the interior, building and grounds where applicable
• Optimizing profits by maintaining strict cost controls, including but not limited to payroll, cost of goods and other supplies required for daily operations
• Maintaining strict inventory controls for all food and beverage supplies, janitorial supplies
• Ordering supplies, food, alcohol, and ingredients based on rapidly shifting demand
• Creating schedules for staff to ensure staffing levels meet the demand while controlling labor costs
• Completing daily theatre inspections and subsequent corrective actions if applicable
• Completing daily kitchen logs (cooling & reheating, food temperatures, refrigerator/freezer temperatures and sanitizer solution)
• Ensuring that all food and beverage items are consistently prepared and served per Regal’s recipes, portioning, cooking and serving standards
• Ensuring guest satisfaction – smile, greet, and thank all guests
• Taking prompt, appropriate action to turn dissatisfied guests into repeat guests
• Responding to guest questions and complaints
• Counting, depositing, and reconciling all receipts taken in during a business day
• Reviewing and understanding the Regal Operations Manual
• Completing or in the process of completing the management certification program
• Obtaining food handlers card where applicable
• Obtaining ServSafe Food Manager Certification
• Reviewing and understanding training materials that will cover subjects such as sexual harassment and discrimination

Qualifications

• Education/Experience: Degree in Business and/or equivalent, two years management or supervisory position with experience in restaurant or VIP/luxury theatre concept. Experience in high volume hospitality environment.
• Assigned duties will include the selling/serving of alcohol and it is your responsibility to complete any legally required state or local training and obtain the required certificate. In addition, you must complete the Regal Responsible Beverage Server training on Regal Online University.
• Language Ability: Possess good public speaking skills. Effectively communicate in both oral and written form with employees, vendors, corporate staff, etc. Listen effectively, respond clearly and directly, and ability to explain information to others.
• Math Ability: Perform calculations with speed and accuracy, and identify and correct errors.
• Reasoning Ability: Identify problems, gather relevant data, and note possible causes of problems. Evaluate relevant information, recognize alternatives, reach conclusions based on evidence, and implement solutions. Take action beyond what is necessarily called for and perform tasks with a minimal amount of supervision. Perform under pressure and/or opposition.
• Computer Skills: Proven experience with PC platforms and knowledge of basic office programs including but not limited to e-mail, word processing and spreadsheets. Operate copiers and other office equipment, devise and access different filing systems and maintain attention to detail. Use tools and equipment with dexterity, and perform mechanical tasks as necessary.
• Personal Skills: Interface effectively with customers, the public, and co-workers, and exhibit sensitivity to the feelings of others. Establish goals, budget time, and set priorities to achieve desired objectives. Continually set a standard of professionalism for others to follow and instill leadership traits in subordinate employees.