Ownership Loyalty Program Advisor

The role of the Ownership Loyalty Advisor is to act as a dedicated resource for Tesla owners. In doing so, you will educate, inspire, and skillfully guide owners through the vehicle purchase and configuration process. This position offers the opportunity to advise clients throughout North America, all while providing an exceptional experience.

What You'll Do

• Respond to all reservation and new ownership inquiries across multiple contact channels in a timely, accurate manner that reflects Tesla brand values
• Utilize a consistent contact process to follow-up, nurture, and close leads generated by marketing campaigns, while maximizing phone time and adhering to activity metrics
• Achieve company vehicle order targets by conducting business dealings that create a superior prospect experience
• Stay current on industry trends, best practices, and Tesla vehicle/production talking points through ongoing training and collaboration with technical departments
• Maintain data integrity in Tesla's CRM system and tools, adhering to required processes for all customer and lead information
• Proactively collaborate with retail, delivery, and marketing teams to ensure an outstanding customer experience, while providing feedback on website improvements and marketing campaigns
• Drive continuous improvement of purchase-related processes, escalate matters requiring senior management input in a timely manner, and perform other duties as assigned

What You'll Bring

• Bachelor's Degree preferred; relevant customer-facing experience accepted in lieu of a degree
• Strong attention to quality and detail with excellent learning ability
• Collaborative team player with the ability to prioritize effectively and manage shifting priorities
• Excellent oral and written communication and relationship management skills
• Valid identification required in the country of application
• Ability to obtain appropriate state licensing where applicable; Tesla provides guidance and monetary assistance in obtaining licenses
• Licensing process must be initiated by the third week of employment; failure to obtain licensure by the second month will result in termination

Benefits

• Competitive pay
• Medical plans with $0 payroll deduction
• Fertility, adoption, and surrogacy benefits
• Dental and vision plans with $0 paycheck contribution
• Health Savings Account (HSA) contributions
• Flexible Spending Accounts (FSA)
• 401(k) with employer match
• Employee Stock Purchase Plans
• Other financial benefits
• Basic life, AD&D, short-term and long-term disability insurance
• Employee Assistance Program
• Sick and Vacation time
• Paid holidays
• Back-up childcare and parenting support resources
• Voluntary benefits including critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• Weight Loss and Tobacco Cessation Programs
• Tesla Babies program
• Commuter benefits
• Employee discounts and perks program