Owner's Representative - Multi-State

About the role

Exempt position reporting to the Regional Vice President, based in Kansas, Missouri, Illinois (with coverage also in Oklahoma). The Owner's Representative oversees a portfolio of approximately 55 retail properties across Illinois, Missouri, Kansas, and Oklahoma. This field‑based role requires 50–70% overnight travel, with the remainder of work performed from a home office.

Responsibilities

• Establish and maintain positive relationships with tenants to understand their business and operational needs
• Coordinate and manage all repairs, general maintenance, and capital improvements for each property
• Manage third-party vendor relationships for maintenance, landscaping, snow removal, and other services
• Oversee bid process and vendor selection for all recurring services, repairs, and capital improvements
• Schedule and confirm required annual inspections and tests
• Respond to emergency situations and all municipality violations or requests
• Provide regular property condition reports and inspection documentation to Regional Vice President
• Manage property operating budgets and recommend capital expenditures including roof replacement, parking lot improvements, and signage updates
• Create comprehensive plans for occupied and vacant units regarding utilities, winterization, and marketability
• Conduct move-in/move-out inspections and provide documentation to corporate office
• Act as primary liaison for tenant concerns, requests, and operational issues
• Manage lease administration including rent collection and monitoring landlord lease rights
• Serve as owner representative during tenant buildouts and coordinate with contractors
• Provide post-occupancy support to ensure tenant success and retention
• Develop positive relationships with civic leaders, first responders, building and health departments, and utility companies
• Maintain detailed records and provide regular status updates through company systems
• Involvement in strategic leasing across a substantial retail portfolio, partnering with the Regional Vice President on select leasing opportunities from prospect identification through lease execution
• Conduct property tours, support lease negotiations, and coordinate with the Legacy construction team on tenant improvement projects and permit processes
• Identify opportunities to enhance property income through tenant expansions and renewals, and maintain leasing pipeline records for leadership updates

Requirements

• Bachelor's degree preferred
• Commercial property management experience required
• Experience managing retail or mixed-use properties preferred
• Leasing or sales experience a plus
• Knowledge of commercial lease terms and property operations

Skills

• Strong understanding of building systems, maintenance, and repair processes
• Excellent relationship management and communication skills
• Proven ability to manage multiple properties and vendor relationships
• Strong organizational skills and attention to detail
• Technology proficient with property management and CRM systems
• Flexibility and problem-solving mindset
• Knowledge of market research and basic negotiation principles

Schedule

Full-time, Monday‑Friday with occasional evening/weekend work for emergencies. Daily travel to properties required; 50‑70% overnight travel within the territory. Physical tasks may include moving furniture, signage, or equipment on‑site.