OVP Resource Officer - Support Services Associate

About the role

Covenant House Missouri (CHMO) welcomes youth who are away, trafficked, at-risk, or experiencing homelessness with unconditional love, absolute respect, and a place to call home. Beyond shelter and basic needs, we deliver transformative solutions to help young people ages 16 to 24 build productive, independent, and sustainable lives.

Responsibilities

• Provide building security including visitor management and the monitoring of entries and exits.
• Answer all incoming calls and refer inquiries to appropriate staff taking messages when necessary.
• Maintain an ongoing presence at the front desk unless time away is coordinated with a supervisor or other team member.
• Maintain an ongoing presence at the front desk unless time away is coordinated with a supervisor or other team member.
• Monitor and authorize entrance and departure of employees, visitors, and clients following visitor management and vehicle entry/departure and sign-in/out policies and procedures.
• Establish rapport and maintain appropriate boundaries with all visitors, clients, and staff according to Covenant House policies and procedures.
• Securely wand/inspect client belongings according to search protocol.
• Operate detecting devices to screen individuals and prevent the passage of prohibited articles into restricted areas.
• Absorb and respond to emergencies.
• Assist with all safety-related drills.
• Establish and maintain good relationships with clients, while maintaining appropriate boundaries.
• Facilitate the provision of basic needs including, but not limited to, shower, laundry, and food pantry services.
• Provide information or refer individuals to established and preferred public or private agencies or community services for assistance.
• Collaborate with interdisciplinary team to: Identify the best possible approach to providing services to the youth in the Employment Program Integrate and continuously grow a Trauma Informed culture through service planning and daily interactions, advocating with and on behalf of youth, according to their needs and wishes.
• Model positive behaviors and coping skills for youth demonstrating a strength-based approach in all interactions and utilizing aspects of Trauma Informed Care and Positive Youth Development.

Qualifications

• High school diploma.
• Two (2) years of applicable experience.
• A valid driver's license and proof of current insurance.
• Ability to pass State abuse, neglect, and criminal background checks.
• Ability to carry out the essential functions of the position with, or without, accommodations.
• Commitment to CHMO values and practices.
• Awareness and understanding of the cultural and ethnic diversity of clients, staff, and other community partners.

Skills

• The ability to work cooperatively with others to achieve shared goals, showing diplomacy and flexibility when there are conflicting opinions; supporting other people's performance to achieve the best possible results.
• The ability to take control of a situation and lead by empowering others into an effective team.
• The ability to relate to, and feel comfortable with, people at all levels and to be able to make and maintain good working relationships with co-workers, supervisors, representatives of other agencies, and the public.
• The ability to verbally express ideas in a way that is easily understood by others who are unfamiliar with the topic, including delivering a presentation, giving accurate information, or acting as a spokesperson.
• The ability to write concisely and convey meaning in a manner appropriate to different readers, presenting a persuasive argument.
• The ability to respond to, anticipate, and positively manage change.
• The ability to handle numbers, gather statistical data, and being able to analyze, interpret and present it in a clear and accurate way.
• A flexible team player who thrives in environments requiring the ability to effectively prioritize and juggle multiple concurrent tasks.
• The ability to relate to your coworkers, inspire others to participate, and mitigate conflict with coworkers.
• The ability to design, plan, organize, and implement tasks within an allotted timeframe.
• A results-driven achiever with planning and organizational skills, along with a high degree of detail orientation.
• Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• The ability to follow policies, regulations, and laws pertaining to the delivery of human services.
• Fundamental knowledge in mental health, trauma, substance abuse, homelessness, etc.
• Proficient in Microsoft Office, assessment tools, database systems, and Windows environment.

Benefits

Commensurate with experience.

Pay

TBD

Schedule

TBD