Overnight Valet Attendant (Shift Times: 11:00pm - 7:00am) - Aloft Element Downtown Austin

Towne Park delivers seamless parking and mobility experiences through best-in-class hospitality and integrated technology, serving millions of guests annually across residential, educational, corporate, entertainment, healthcare, and community settings.

About the role

The Guest Service Associate provides exceptional hospitality services, parks and retrieves guest vehicles safely, assists with luggage, and supports guest needs with a friendly, professional demeanor.

Responsibilities

• Maintains pleasant, friendly, and professional interactions with guests, co-workers, and clients; greets guests within five feet using their last names and a salutation of the day (25% of time).
• Practices proper phone etiquette and remains visible in designated areas when not completing tasks (10% of time).
• Parks and retrieves vehicles cautiously, assists with bell services and luggage, and opens vehicle and hotel doors for guests (20% of time).
• Provides directions, local information, and guest amenities; shuttles guests to approved locations (10% of time).
• Explains parking rates and procedures, issues and collects claim checks, records vehicle information (location, damage, key tags), and processes payments (35% of time).

Requirements

• High school diploma or GED.
• Valid driver’s license for the state of employment or within commutable distance.
• One month of related experience and/or training, or equivalent combination of education and experience.
• Ability to read, write, and comprehend simple instructions in English; perform basic arithmetic with American currency; understand 24-hour/military time and time-based rates.
• Ability to present information effectively in one-on-one and small group settings.
• Parallel parking skills; ability to operate a manual transmission is highly desirable.

Working Conditions & Physical Demands

• Majority of work performed outdoors for extended periods, including entire shifts, in varying weather conditions (extreme heat and cold).
• Regularly required to talk, hear, sit, stand, walk, run, handle objects, reach, climb, balance, stoop, kneel, crouch, or crawl.
• Specific vision abilities required: close, distance, color, peripheral, depth perception, and ability to adjust focus.
• Lifting requirements: up to 100 pounds occasionally, 50 pounds frequently, and 20 pounds constantly.
• Travel of up to 5% may be required.

Pay

Hourly base pay: $16–$17 per hour plus $20–$22 per hour in tips.

Schedule

Overnight shift: 11:00 PM – 7:00 AM.

Benefits

• Eligible to enroll in accident, critical illness, hospital indemnity, and telemedicine insurance.
• Eligible to enroll in the company’s 401k retirement savings plan (eligibility based on job classification, length of employment, and hours worked).
• Seasonal and temporary roles are not eligible for benefits.