Overnight Valet Attendant - Omaha, NE
Position Summary
Join our team as an Overnight Valet Attendant, where you will provide exceptional guest service during late-night hours. You will be responsible for safely parking and retrieving guest vehicles while ensuring the security of the parking area. As the overnight representative of the hotel, your professionalism and attention to detail will help create a positive and welcoming experience for all guests arriving or departing after hours.
Duties And Responsibilities
Warm Welcome
- Greet guests warmly and assist with luggage and vehicle needs during overnight hours.
Safety
- Conduct thorough vehicle inspections to document any existing damage on claim tickets.
- Safely park and retrieve vehicles while adhering to all safety protocols and key handling procedures.
- Stay Vigilant
- Monitor and secure the parking area throughout the night, responding quickly to guest requests and concerns.
- Keep it Clean
- Maintain a clean, organized, and professional valet station reflective of the hotel’s high standards.
Timekeeping
- Accurately record hours and gratuities in compliance with company policies.
Customer Service
- Provide outstanding customer service, addressing guest inquiries with professionalism and courtesy.
On Time
- Arrive punctually, dressed in full uniform, and comply with all hotel policies and safety guidelines.
Support
- Support team members and assist with additional tasks as needed to ensure smooth overnight operations.
Competency/Qualifications
Knowledge, Skills, and Abilities
- To perform this role successfully, individuals must be able to fulfill each essential duty satisfactorily. The requirements listed below represent the knowledge, skills, and abilities needed.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education & Experience
- A high school diploma or GED is required.
- Prior customer service experience is preferred.
- A helpful attitude and strong commitment to delivering excellent service are essential.
Licenses & Background Requirements
- A valid driver’s license and reliable transportation are required.
- Candidates must maintain an acceptable motor vehicle record (no more than three moving violations within the past three years) and pass a background check.
- No additional certifications are required.
Hospitality, Customer Service & Communication
- Provide outstanding guest service through clear, courteous communication and attentive listening.
- Foster a warm, personalized experience that aligns with company standards and leaves a positive, lasting impression.
- Organize support and adaptability
- Comply with all company policies and procedures while effectively managing multiple responsibilities.
- Demonstrate flexibility and professionalism in dynamic environments and respond calmly and efficiently to unexpected challenges.
Dependability & Safety
- Consistently follow instructions, maintain assigned schedules, and complete tasks in a timely manner.
- Adhere to all safety protocols, use equipment correctly, and promptly report any unsafe conditions to help maintain a safe and efficient work environment.
Physical Demands & Work Environment
- Must be able to stand, walk, run short distances, and lift up to 50 lbs. for extended periods.
- Work is performed indoors and outdoors, often in varying weather conditions, including heat, cold, and rain.
- A clean, professional appearance and adherence to uniform and grooming standards are required.
- Evening, weekend, and holiday availability is essential.
- The role involves regular interaction with team members, clients, vendors, and guests, use of communication tools (phones, radios), and working in areas with moving vehicles.
Additional Compensation And Benefits
Health Benefits
- Medical, vision and dental insurance – Upon eligibility
401K
- Upon eligibility
Supplemental Insurance
- Life insurance and critical illness
Bonus opportunities
- Internal leadership development program
- Continuous nationwide growth opportunities
Tuition assistance through Bellevue University
- Up to $5,250 per year
Nationwide discounts through Perks at Work
- Military friendly employer
Paid time off
- Paid training
Paid training
- Tuition assistance through Bellevue University - Up to $5,250 per year
Nationwide discounts through Perks at Work
- Military friendly employer
Pay Transparency
Park Management Company is committed to pay transparency and equity across all roles. We support open communication about compensation and comply with all applicable federal, state, and local laws regarding pay equity and fair compensation.
Additional Compensation And Benefits
Health Benefits
- Medical, vision and dental insurance – Upon eligibility
401K
- Upon eligibility
Supplemental Insurance
- Life insurance and critical illness
Bonus opportunities
- Internal leadership development program
- Continuous nationwide growth opportunities
Tuition assistance through Bellevue University
- Up to $5,250 per year
Nationwide discounts through Perks at Work
- Military friendly employer
Paid time off
- Paid training
Paid training
- Tuition assistance through Bellevue University - Up to $5,250 per year
Nationwide discounts through Perks at Work
- Military friendly employer
Reimbursement For Work-Related Phone Usage
Employees may be required to use personal cell phones for work-related communication, including coordination with team members, managers, and clients, as well as accessing work applications. Reimbursement for work-related phone usage will follow company policy.
Pay Transparency
Park Management Company is committed to pay transparency and equity across all roles. We support open communication about compensation and comply with all applicable federal, state, and local laws regarding pay equity and fair compensation.
Equal Employment Opportunity (EEO) Statement
Park Management Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.
ADA and Equal Employment Opportunity (EEO) Compliance
Park Management Company will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and ensure equal employment opportunity.
This Job Description Will Be Reviewed Periodically As Duties And Responsibilities Change With Business Necessity
Essential and marginal job functions are subject to modification in compliance with the Americans with Disabilities Act of 1990 and ensure equal employment opportunity. This job description will be reviewed periodically as duties and responsibilities change with business necessity.
Essential and Marginal Job Functions Are Subject To Modification
This job description will be reviewed periodically as duties and responsibilities change with business necessity.
Job Title: Overnight Valet Parking Attendant
Department: Valet Parking Operations
Reports directly to: Guest Service Coordinator
Schedule: Full Time / Part-Time Status: Non-Exempt
Compensation: Hourly base plus potential tips (Rates can vary by market / Tips based on service performance and customer interactions)