Overnight Valet Attendant - Louisville, KY

Position Summary

Join our team as an Overnight Valet Attendant, where you will provide exceptional guest service during late-night hours. You will be responsible for safely parking and retrieving guest vehicles while ensuring the security of the parking area. As the overnight representative of the hotel, your professionalism and attention to detail will help create a positive and welcoming experience for all guests arriving or departing after hours.

Duties And Responsibilities

• Warm Welcome: Greet guests warmly and assist with luggage and vehicle needs during overnight hours.

• Safety: Conduct thorough vehicle inspections to document any existing damage on claim tickets. Safely park and retrieve vehicles while adhering to all safety protocols and key handling procedures. Stay vigilant, monitor and secure the parking area throughout the night, responding quickly to guest requests and concerns.

• Keep it Clean: Maintain a clean, organized, and professional valet station reflective of the hotel’s high standards.

• Timekeeping: Accurately record hours and gratuities in compliance with company policies.

• Customer Service: Provide outstanding customer service, addressing guest inquiries with professionalism and courtesy.

• On Time: Arrive punctually, dressed in full uniform, and comply with all hotel policies and safety guidelines.

• Support: Support team members and assist with additional tasks as needed to ensure smooth overnight operations.

Competency/Qualifications

• Education & Experience: High school diploma or GED required. Prior customer service experience is preferred.

• Licenses & Background Requirements: A valid driver’s license and reliable transportation are required. Candidates must maintain an acceptable motor vehicle record (no more than three moving violations within the past three years) and pass a background check.

• Hospitality, Customer Service & Communication: Provide outstanding guest service through clear, courteous communication and attentive listening. Foster a warm, personalized experience that aligns with company standards and leaves a positive, lasting impression.

• Organizational Support & Adaptability: Comply with all company policies and procedures while effectively managing multiple responsibilities. Demonstrate flexibility and professionalism in dynamic environments and respond calmly and efficiently to unexpected challenges.

• Dependability & Safety: Consistently follow instructions, maintain assigned schedules, and complete tasks in a timely manner. Adhere to all safety protocols, use equipment correctly, and promptly report any unsafe conditions to help maintain a safe and efficient work environment.

Physical Demands & Work Environment

• Must be able to stand, walk, run short distances, and lift up to 50 lbs. for extended periods.

• Work is performed indoors and outdoors, often in varying weather conditions, including heat, cold, and rain.

Pay Transparency

• Pay Transparency: PMC is committed to pay transparency and equity across all roles. We support open communication about compensation and comply with all applicable federal, state, and local laws regarding pay equity and fair compensation.

• Additional Compensation & Benefits: Health Benefits – Medical, vision and dental insurance – Upon eligibility
  401K – Upon eligibility
  Supplemental Insurance – Life insurance and critical illness
  Bonus opportunities
  Internal leadership development program
  Continuous nationwide growth opportunities.
  Paid time off
  Paid training
  Tuition assistance through Bellevue University – Up to $5,250 per year
  Nationwide discounts through Perks at Work
  Military friendly employer

Reimbursement for Work-Related Phone Usage

• Employees may be required to use personal cell phones for work-related communication, including coordination with team members, managers, and clients, as well as accessing work applications. Reimbursement for work-related phone usage will follow company policy.

Pay Transparency

• Pay Transparency: PMC is committed to pay transparency and equity across all roles. We support open communication about compensation and comply with all applicable federal, state, and local laws regarding pay equity and fair compensation.

Equal Employment Opportunity (EEO) Statement

Parking Management Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.