Overnight Support Specialist - SOLAR (Sunday - Thursday, 11pm -7:30am)
for each section heading.
We need to use - for any list of duties/requirements/benefits, and
for prose.
We must preserve ALL substantive information; do not invent or summarize away detail. So we need to include all bullet points from duties, qualifications, etc. Not omit any.
We need to remove boilerplate: EEO, legal, etc. Also remove duplicated lines, navigation, cookie, application instructions. The posting includes "Equal Opportunity Employer" and "About The People Concern" etc. Those are substantive? The "About The People Concern" is about the organization, maybe we can include under About the role? But we already have About the role summary. Could we add a separate section? Not allowed headings besides those. Could incorporate that info into About the role as prose. But we must preserve ALL substantive information; we cannot drop it. So we need to include that info somewhere. Perhaps we can put it under About the role as additional prose after the summary. That's acceptable.
Similarly, Benefits & Perks list is substantive; we already have Benefits section.
Work Environment: maybe we can put under Requirements or Skills? Could be part of Requirements (working conditions). But we have no specific heading for work environment; we could include under Requirements as a list.
Expected Behaviors of All Staff: could be part of Requirements or Skills? Could be under Requirements as list.
We need to decide how to structure.
Let's extract all substantive content:
- Role: Overnight Support Specialist (but we don't repeat as heading)
- Reports to: Program Manager
- Program: 1006- SOLAR
- Department: Interim Housing
- Location: South LA Recuperative Care Center (SOLAR) - 4200 East Compton Blvd., Compton CA 90221
- Setting: 100% Onsite
- Schedule: Sunday - Thursday, 11pm - 7:30am
- Status: Full-time/Non-Exempt/Non-Management
- Benefits: Medical, Vision, Dental, Life Insurance, 403(b) Retirement plan, Employee Assistance Program (EAP), etc.
- Openings: 1
- Summary: SOLAR is a HSH funded Recuperative Care Program serving individuals experiencing homelessness that also have medical issues. The Support Specialist is the first line of support and safety delegate for the site.
- Essential Duties and Responsibilities:
* Act as the first point-of-contact for all immediate client needs and requests such as phone use, linens, water, etc.
* Monitor and oversee the floor including communal areas, patios, bathrooms, dorms and showers, ensuring program guidelines are upheld and that the physical site is well-maintained and safe, including general cleaning duties.
* Always be visible on the floor and actively engage and welcome clients.
* Conduct regular, thorough walk-throughs of the facility.
* Create a supportive environment to ensure client progress towards stability.
* Attend relevant staff meetings, trainings and retreats as scheduled.
* Oversee client cubicle/bed area maintenance in a trauma-informed manner.
* Facilitate client engagement activities, such as enrichment and life skills groups.
* Complete incident reports, update shift logs, and document in HMIS, as needed and email relevant documents/updates before the end of each shift.
* Develop effective, trusting relationships with clients and use a client-centered approach that includes motivational interviewing, harm reduction, and trauma-informed care.
* Intervene during crises to actively de-escalate situations, with client and staff safety in mind, using non-violent communications skills.
* Work as part of a team to provide comprehensive, integrated care to individuals experiencing homelessness, mental illness, and substance addiction.
* Communicate effectively, and in a timely manner, with management, peers, and clients.
* Always maintain client confidentiality, while following agency, state, and HIPAA laws.
* Other duties as assigned.
- Qualifications:
* High school/GED degree
* Minimum one (1) year experience in related work
* Possess effective customer service skills and the ability to handle difficult situations
* Ability to work independently and think critically
* Ability to act in a professional manner regardless of circumstances
* Commitment to improving the community through empowerment and dignity
* Familiarity with non-violent crisis intervention
* Familiarity with issues faced by population served
* Ability to self-motivate and to appropriately organize and motivate others
* Computer literate; able to use computerized database system for information management
* Ability to work as a team member
* Able to obtain and maintain Food Handlers, CPR and First Aid certifications
* Demonstrate an ability to take initiative towards continued professional development
- Preferred Qualifications:
* Ability to communicate in a language other than English strongly preferred
- Work Environment:
* Combination of field and office environment
* Regularly required to sit, stand, bend; occasionally lift or carry up to 35 lbs.
* On occasion walk or drive to different local sites
* Will necessitate working in busy and loud environments
* Will be exposed to elements like cold, heat, dust, noise and odor
* May need to bend, stoop, twist and sit throughout the day
- EXPECTED BEHAVIORS OF ALL STAFF:
* Act as a role model
* Demonstrate a sense of responsibility
* Continuously learn and improve
* Acknowledge your own areas of improvement
* Hear and provide honest, specific and direct feedback
* Create an environment where everyone is welcomed valued and respected
* Collaborate
- About The People Concern:
* The People Concern empowers the most vulnerable among us to rebuild their lives. One of Los Angeles County’s largest social services agencies, The People Concern was formed in 2016 in a merger of two trusted social service organizations based in Los Angeles County, OPCC and Lamp Community. Informed by more than fifty-eight years of work in the community, The People Concern is a leading provider of, and advocate for, evidence-based solutions to the multi-faceted challenges inherent in homelessness and domestic violence. With compassion and profound respect for those we serve, we provide a fully integrated system of care – including outreach, interim housing, mental and medical health care, substance abuse services, domestic violence services, life skills & wellness programs, and permanent supportive housing – tailored to the unique needs of homeless individuals, survivors of domestic violence, challenged youth, and others who have nowhere else to turn. The People Concern’s model of integrated and comprehensive care empowers our participants to navigate the multi-faceted obstacles in their lives, become their best selves, and ultimately, connect with and contribute to their communities.
- Benefits & Perks:
* Medical Insurance
* Vision Insurance
* Dental Insurance
* Retirement Planning (403b) & Matching
* Paid Holidays
* Paid Vacation Days
* Paid Sick Days
* Employee Assistance Plans (EAP)
* TELUS Health Flexible Spending Account (FSA)
* Basic Life / Accidental Death & Dismemberment (AD&D)
* Voluntary Short- and Long-Term Disability
* Voluntary Pet Insurance
* Corporate Discounts: Discounts on Hotels, Theme Parks, Concerts, Movies, Restaurants & More
* The People Concern University & Certificates
We need to output HTML fragment with sections.
We need to decide which headings to use:
- About the role: could include summary + location, setting, schedule, status, openings, reports to, program, department? The instruction says use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can put location etc under About the role as prose.
- Responsibilities: list of duties.
- Requirements: maybe the mandatory qualifications (high school/GED, 1 year experience, etc.) plus maybe work environment? But we have Qualifications heading also allowed. Could combine Requirements and Qualifications? The list includes both. We could use Requirements for mandatory qualifications, and Qualifications for preferred? But we have both headings allowed. Let's use Requirements for mandatory qualifications (the list under Qualifications). And Qualifications for preferred qualifications (language). Or we could treat Qualifications as the mandatory and Skills for preferred? But better to follow typical: Requirements = mandatory qualifications; Qualifications = preferred or additional qualifications. Skills could be specific abilities like customer service, etc. But we already have many skills in qualifications. Might be redundant.
We could do:
- About the role (summary + location etc)
- Responsibilities (duties)
- Requirements (mandatory qualifications)
- Qualifications (preferred qualifications)
- Skills (maybe list of skills like customer service, communication, etc.) but we could also omit if we think it's thin. However we have many skill-like items in qualifications; we could move them to Skills. But we need to preserve all info; we can just put them under Requirements or Qualifications. The instruction says prefer a few substantive sections over many thin ones. So maybe we combine mandatory qualifications and preferred qualifications into a single Qualifications section, and skip Requirements. But we have both headings allowed; we can choose to use only Qualifications if we have content. That would be one section.
But we also have Work
for prose. We must preserve ALL substantive information; do not invent or summarize away detail. So we need to include all bullet points from duties, qualifications, etc. Not omit any. We need to remove boilerplate: EEO, legal, etc. Also remove duplicated lines, navigation, cookie, application instructions. The posting includes "Equal Opportunity Employer" and "About The People Concern" etc. Those are substantive? The "About The People Concern" is about the organization, maybe we can include under About the role? But we already have About the role summary. Could we add a separate section? Not allowed headings besides those. Could incorporate that info into About the role as prose. But we must preserve ALL substantive information; we cannot drop it. So we need to include that info somewhere. Perhaps we can put it under About the role as additional prose after the summary. That's acceptable. Similarly, Benefits & Perks list is substantive; we already have Benefits section. Work Environment: maybe we can put under Requirements or Skills? Could be part of Requirements (working conditions). But we have no specific heading for work environment; we could include under Requirements as a list. Expected Behaviors of All Staff: could be part of Requirements or Skills? Could be under Requirements as list. We need to decide how to structure. Let's extract all substantive content: - Role: Overnight Support Specialist (but we don't repeat as heading) - Reports to: Program Manager - Program: 1006- SOLAR - Department: Interim Housing - Location: South LA Recuperative Care Center (SOLAR) - 4200 East Compton Blvd., Compton CA 90221 - Setting: 100% Onsite - Schedule: Sunday - Thursday, 11pm - 7:30am - Status: Full-time/Non-Exempt/Non-Management - Benefits: Medical, Vision, Dental, Life Insurance, 403(b) Retirement plan, Employee Assistance Program (EAP), etc. - Openings: 1 - Summary: SOLAR is a HSH funded Recuperative Care Program serving individuals experiencing homelessness that also have medical issues. The Support Specialist is the first line of support and safety delegate for the site. - Essential Duties and Responsibilities: * Act as the first point-of-contact for all immediate client needs and requests such as phone use, linens, water, etc. * Monitor and oversee the floor including communal areas, patios, bathrooms, dorms and showers, ensuring program guidelines are upheld and that the physical site is well-maintained and safe, including general cleaning duties. * Always be visible on the floor and actively engage and welcome clients. * Conduct regular, thorough walk-throughs of the facility. * Create a supportive environment to ensure client progress towards stability. * Attend relevant staff meetings, trainings and retreats as scheduled. * Oversee client cubicle/bed area maintenance in a trauma-informed manner. * Facilitate client engagement activities, such as enrichment and life skills groups. * Complete incident reports, update shift logs, and document in HMIS, as needed and email relevant documents/updates before the end of each shift. * Develop effective, trusting relationships with clients and use a client-centered approach that includes motivational interviewing, harm reduction, and trauma-informed care. * Intervene during crises to actively de-escalate situations, with client and staff safety in mind, using non-violent communications skills. * Work as part of a team to provide comprehensive, integrated care to individuals experiencing homelessness, mental illness, and substance addiction. * Communicate effectively, and in a timely manner, with management, peers, and clients. * Always maintain client confidentiality, while following agency, state, and HIPAA laws. * Other duties as assigned. - Qualifications: * High school/GED degree * Minimum one (1) year experience in related work * Possess effective customer service skills and the ability to handle difficult situations * Ability to work independently and think critically * Ability to act in a professional manner regardless of circumstances * Commitment to improving the community through empowerment and dignity * Familiarity with non-violent crisis intervention * Familiarity with issues faced by population served * Ability to self-motivate and to appropriately organize and motivate others * Computer literate; able to use computerized database system for information management * Ability to work as a team member * Able to obtain and maintain Food Handlers, CPR and First Aid certifications * Demonstrate an ability to take initiative towards continued professional development - Preferred Qualifications: * Ability to communicate in a language other than English strongly preferred - Work Environment: * Combination of field and office environment * Regularly required to sit, stand, bend; occasionally lift or carry up to 35 lbs. * On occasion walk or drive to different local sites * Will necessitate working in busy and loud environments * Will be exposed to elements like cold, heat, dust, noise and odor * May need to bend, stoop, twist and sit throughout the day - EXPECTED BEHAVIORS OF ALL STAFF: * Act as a role model * Demonstrate a sense of responsibility * Continuously learn and improve * Acknowledge your own areas of improvement * Hear and provide honest, specific and direct feedback * Create an environment where everyone is welcomed valued and respected * Collaborate - About The People Concern: * The People Concern empowers the most vulnerable among us to rebuild their lives. One of Los Angeles County’s largest social services agencies, The People Concern was formed in 2016 in a merger of two trusted social service organizations based in Los Angeles County, OPCC and Lamp Community. Informed by more than fifty-eight years of work in the community, The People Concern is a leading provider of, and advocate for, evidence-based solutions to the multi-faceted challenges inherent in homelessness and domestic violence. With compassion and profound respect for those we serve, we provide a fully integrated system of care – including outreach, interim housing, mental and medical health care, substance abuse services, domestic violence services, life skills & wellness programs, and permanent supportive housing – tailored to the unique needs of homeless individuals, survivors of domestic violence, challenged youth, and others who have nowhere else to turn. The People Concern’s model of integrated and comprehensive care empowers our participants to navigate the multi-faceted obstacles in their lives, become their best selves, and ultimately, connect with and contribute to their communities. - Benefits & Perks: * Medical Insurance * Vision Insurance * Dental Insurance * Retirement Planning (403b) & Matching * Paid Holidays * Paid Vacation Days * Paid Sick Days * Employee Assistance Plans (EAP) * TELUS Health Flexible Spending Account (FSA) * Basic Life / Accidental Death & Dismemberment (AD&D) * Voluntary Short- and Long-Term Disability * Voluntary Pet Insurance * Corporate Discounts: Discounts on Hotels, Theme Parks, Concerts, Movies, Restaurants & More * The People Concern University & Certificates We need to output HTML fragment with sections. We need to decide which headings to use: - About the role: could include summary + location, setting, schedule, status, openings, reports to, program, department? The instruction says use