Overnight Support Specialist - Kensington Campus (Thursday - Monday, 11:00pm - 7:30am)

Role: Overnight Support Specialist | Reports to: Overnight Program Manager | Program: 1000-Interim Housing | Department: Interim Housing | Status: Full-time, Non-Exempt, Non-Management | Openings: 1

About the role

Welcome to The People Concern! We are glad that you have an interest in joining our team. At The People Concern, we pride ourselves on being courageous leaders who take action, caring for others with empathy and respect, upholding integrity by doing what is right even when no one is looking, and working as an effective team that collaborates and supports each other while pursuing excellence.

Within our shelters, what sets us apart is: we create restorative living environments where clients can thrive while preparing for permanent housing; we prioritize Diversity, Equity & Inclusion and seek to create a safe space through cultural competency and humility; we share “power with” clients — who are experts in their own lives — rather than recreating punitive systems of control; and we believe deeply in trauma-informed care, harm reduction, and the housing first model, expecting our teams to uphold these principles.

We value initiative (staying active, finding tasks that benefit clients and the program), critical thinking and problem solving, tenacity (getting the job done despite barriers), respect towards others (self-evaluating for bias, contributing to an inclusive workspace), and empathy (seeing clients as people, not demanding respect or infantilizing them, being part of their journey to their best lives).

Schedule

Thursday through Monday, 11:00 pm – 7:30 am (overnight shift)

Location

Kensington Campus, 45244 32nd St West, Lancaster, CA 93536 (100% onsite)

Responsibilities

• Act as the first point-of-contact for all immediate client needs and requests (phone use, linens, water, etc.)
• Monitor and oversee the floor including communal areas, patios, bathrooms, dorms, and showers; ensure program guidelines are upheld and the physical site is well-maintained and safe, including general cleaning duties
• Be visible on the floor at all times and actively engage and welcome clients
• Conduct regular, thorough walk-throughs of the facility
• Create a supportive environment to ensure client progress towards stability
• Attend relevant staff meetings, trainings, and retreats as scheduled
• Oversee client cubicle/bed area maintenance in a trauma-informed manner
• Facilitate client engagement activities such as groups or other activities
• Complete incident reports, update shift logs, and document in HMIS as needed; email relevant documents/updates before the end of each shift
• Develop effective, trusting relationships with clients using a client-centered approach that includes motivational interviewing, harm reduction, and trauma-informed care
• Intervene during crises to actively de-escalate situations with client and staff safety in mind, using non-violent communication skills
• Work as part of a team to provide comprehensive, integrated care to individuals experiencing homelessness, mental illness, and substance addiction
• Communicate effectively and in a timely manner with management, peers, and clients
• Maintain client confidentiality at all times, following agency, state, and HIPAA laws
• Other duties as assigned

Qualifications

• High School Diploma or GED or equivalent
• Minimum one (1) year experience in related work
• Effective customer service skills and ability to handle difficult situations
• Ability to work independently and think critically
• Ability to act professionally regardless of circumstances
• Commitment to improving the community through empowerment and dignity
• Familiarity with non-violent crisis intervention
• Familiarity with issues faced by the population served
• Ability to self-motivate and appropriately organize and motivate others
• Computer literate; able to use computerized database systems for information management
• Ability to work as a team member
• Able to obtain and maintain Food Handlers, CPR, and First Aid certification
• Demonstrated ability to take initiative towards continued professional development

Preferred Qualifications

• Ability to communicate in a language other than English (strongly preferred but not required)

Work Environment

• Regularly required to sit, stand, bend, and occasionally lift or carry up to 35 pounds
• May necessitate working in busy and at times loud environments
• May be exposed to elements like cold, heat, dust, noise, and odor
• May need to bend, stoop, twist, and sit throughout the day
• Ability to work with Persons Experiencing Homelessness (PEH)

Expected Behaviors

• Act as a role model
• Demonstrate a sense of responsibility
• Continuously learn and improve
• Acknowledge your own areas of improvement
• Hear and provide honest, specific, and direct feedback
• Create an environment where everyone is welcomed, valued, and respected
• Collaborate

Benefits

• Medical Insurance
• Vision Insurance
• Dental Insurance
• Life Insurance
• 403(b) Retirement plan with matching
• Employee Assistance Program (EAP) – TELUS Health
• Flexible Spending Account (FSA)
• Basic Life / Accidental Death & Dismemberment (AD&D)
• Voluntary Short- and Long-Term Disability
• Voluntary Pet Insurance
• Paid