Overnight Stocking Team

About the role

Deliver friendly customer service, help customers shop our store, and find what they’re looking for. Ensure all customers receive a fast and friendly checkout experience. Complete truck unloading and merchandise duties throughout the store including maintaining store recovery standards to deliver our Brand Promises.

Responsibilities

• Complete truck unloading and merchandise duties throughout the store including maintaining store recovery standards to deliver our Brand Promises
• Help customers shop, locate products, and provide them with solutions
• Provide a fast and friendly checkout experience; execute cash handling to standards
• Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
• Educate customers on the Voice of Customer (VOC) survey
• Aid in Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Assist with Store In Stock Optimization (SISO) and AD set duties as assigned
• Support shrink and safety programs
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members

Qualifications

Preferred Type Of Experience: The Job Requires Retail and/or customer service experience preferred

Physical Requirements: Ability to remain standing for long periods of time; ability to move throughout the store; regular bending, lifting, carrying, reaching, and stretching; lifting heavy boxes and accessing high shelves by ladder or similar equipment; if assigned to retrieve shopping carts or while unloading trucks; frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings

Skills

Other duties as assigned

Benefits

Preferred Knowledge/Skills/Abilities: Cross trained in Custom Framing selling and production

Pay

Total Base Pay Range For This Position: $16.90 - $19.70

Schedule

Work Environment: Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks