Overnight Shift Manager

About the role

The role involves leading shifts every week to ensure customers receive a fast, accurate, and friendly experience. Shift Managers are responsible for various tasks including planning for each shift, monitoring performance, ensuring quality, service, and cleanliness, managing safety and security, and communicating with the next Shift Manager.

Responsibilities

• Plan and monitor shifts to ensure high-quality service and cleanliness.
• Maintain inventory levels and manage daily maintenance and cleanliness.
• Ensure compliance with food safety regulations.
• Communicate effectively with the next Shift Manager to prepare for their shift.
• Manage crew and other managers to meet McDonald’s standards.
• Help departments meet their goals and targets.
• Handle customer complaints and resolve issues.
• Train new employees and enhance existing skills.

Requirements

• Previous leadership experience, preferably in a restaurant, retail, or hospitality setting.
• A positive attitude and ability to work in a fast-paced environment.
• Flexibility with a willingness to adapt to a dynamic work schedule.
• Age 18 or older.

Qualifications

While not specified, previous leadership experience and a strong work ethic are preferred qualifications for this role.

Skills

Effective communication, problem-solving, and leadership skills are essential for success in this position.

Benefits

• Education through Archways to Opportunity programs (high school completion, college tuition assistance, English classes).
• Medical, dental, and vision coverage.
• Free employee meals, uniforms, and performance bonuses.

Pay

Competitive pay is offered for this position.

Schedule

Shifts are typically scheduled based on the needs of the restaurant and the individual’s availability.

Additional Info

This job posting does not cover all aspects of the role. For more detailed information, please contact the independent franchisee directly. McDonald’s USA will not receive a copy of your application and will have no involvement in employment decisions.