Overnight Shift Lead

We need to output HTML fragment with sections: headings

for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Use

• for any list of duties/requirements/benefits, and

  for prose. Do NOT repeat job title as heading. Do NOT put Job ID/requisition numbers as headings. Preserve ALL substantive information; do NOT invent or summarize away detail. Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. Include a section ONLY when posting has real, specific content for it — never emit heading followed by filler/placeholder text (e.g., "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless posting actually states them. Prefer a few substantive sections over many thin ones. We need to parse the posting. Key info: - Organization description: PSI works to promote awareness... (first paragraph). Could be "About the role" or "About the organization". The instruction: use

  for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can have sections: About the role (maybe summarizing role description), Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. But we must only include sections if there is real specific content. Let's extract content: - Role: Hotline Counselor (but we shouldn't repeat job title as heading). The description: "The Hotline Counselor facilitates daily engagement with help-seekers of the National Maternal Mental Health Hotline (Hotline), delivering psychosocial support, referrals, and resources to pregnant and postpartum individuals, as well as their families and support systems. In coordination with the Services/Operations and Clinical teams, the Counselor serves as the primary point of contact, managing incoming telephonic, text, and chat inquiries. This is a fully remote position." - Pay: "The pay for this position is $73,645.00." - Schedule: "The schedule totals 40 hours per week. Sunday, Wednesday, Thursday, Friday, Saturday - 12:00 AM - 8:00 AM Eastern." - Training schedule note: "PLEASE NOTE: Our training schedule for this role requires that you can attend 2 weeks (80 hours) of training, Monday – Friday, 6:00 am – 2:00 pm or 4:00 pm – 12:00 am, before you start your agreed-upon shift." - How You Will Contribute (Responsibilities): list bullet points. - Education And/or Work Experience Requirements: list. - Additional Eligibility Qualifications: list. - Physical Requirements: list. - What We Offer (Benefits): list. We need to map these to sections. Potential sections: - About the role: could include description of role, remote, hotline, etc. - Responsibilities: the "How You Will Contribute" bullet list. - Requirements: maybe combine Education/Work Experience Requirements and Additional Eligibility Qualifications? But we have separate headings Requirements and Qualifications. The instruction says use headings like Requirements, Qualifications, Skills. We need to decide what goes where. We have: Education And/or Work Experience Requirements (could be Requirements) Additional Eligibility Qualifications (could be Qualifications) Physical Requirements (maybe also Requirements or Qualifications? Could be separate but we might combine into Requirements or Qualifications. However we should avoid thin sections. Perhaps combine Education/Work Experience Requirements + Additional Eligibility Qualifications + Physical Requirements into a single "Requirements" section? But we need to preserve all info; we can still have sub-lists. But the instruction: "Prefer a few substantive sections over many thin ones." So we could have sections: About the role, Responsibilities, Requirements (covering education, experience, eligibility, physical), Benefits, Pay, Schedule. Skills: maybe we can extract skills from requirements: proficiency in software, ability to manage conflict, multitask, work independently, adapt to changes, etc. Could be a Skills section. But we could also include those in Requirements. However we have a separate Skills heading possible. If we include Skills, we need to ensure we have substantive content. We have: "Demonstrated proficiency in using software applications, such as Microsoft Office, Google Workspace, Zoom, internet browsers, and search directories. Ability to manage conflict and tolerate distress while assisting help-seekers. Must be able to multitask and handle potentially unpredictable and high-acuity contacts within the mental health environment. Ability to work independently and to carry out assignments to completion within the parameters of instructions given, prescribed routines, and standard accepted practices. Ability to adapt to immediate changes and requirements outlined in policies, procedures, processes, and guidances." These are skills/abilities. Could be a Skills section. But we also have "Professional liability insurance coverage of at least $1,000,000 per occurrence, $3,000,000 aggregate." That's a requirement. We also have background check, training completion, commitment to vision, internet speeds, quiet office space. Thus we have many items. We could structure: - About the role (description) - Responsibilities (list) - Requirements (education/experience, eligibility, physical, insurance, background check, training, vision, internet, workspace) - Skills (software proficiency, conflict management, multitasking, independent work, adaptability) - Benefits (what we offer) - Pay - Schedule We need to ensure we don't create sections with filler. All have content. Now we need to output HTML fragment only, no /, no markdown fences. We'll use

  for each section heading. Inside sections, we will use

  for prose paragraphs, and

  • for lists. We need to preserve all substantive information; do not invent or summarize away detail. We must remove boilerplate: EEO statement, etc. The posting includes an EEO paragraph at the end: "Equal employment opportunity and having a diverse staff are fundamental principles...". That is boilerplate; we should remove it. Also "Postpartum Support International does not discriminate against formerly incarcerated individuals." That's also EEO; remove. Also remove duplicated lines, cookie/navigation/legal etc. There's none. Now we need to ensure we don't include any application instructions (like "How to apply"). Now let's craft content. About the role: combine description of PSI and role. Paragraph: "Postpartum Support International (PSI) works to promote awareness, prevention, and treatment of mental health issues related to childbearing. PSI supports families, provides expert training to providers, and creates a bridge between families and informed resources. PSI disseminates information and resources through its volunteers, website, training, chapters, and annual conference. PSI board and staff are dedicated and passionate individuals committed to alleviating distress and improving outcomes for pregnant and postpartum families. PSI headquarters is in Portland, Oregon, but the position is entirely remote. PSI additionally operates the National Maternal Mental Health Hotline, a 24/7 hotline federally funded by the Health Resources and Services Administration (HRSA). The Hotline Counselor facilitates daily engagement with help-seekers of the National Maternal Mental Health Hotline (Hotline), delivering psychosocial support, referrals, and resources to pregnant and postpartum individuals, as well as their families and support systems. In coordination with the Services/Operations and Clinical teams, the Counselor serves as the primary point of contact, managing incoming telephonic, text, and chat inquiries. This is a fully remote position." That seems good. Now Responsibilities: list from "How You Will Contribute". The bullet points: - Answer incoming telephonic, text, and chat inquiries, conducting assessments to determine the nature of the contact and provide immediate psychosocial support, evidence-based information, and brief interventions. - Educate help-seekers about perinatal mental health resources and services. - Referring help-seekers to appropriate services and resources within approved directories. - Maintain complete, accurate, detailed, and timely documentation of cases in the Salesforce system in real-time. Ensure documentation is in adherence with established policies and procedures. - Ensure professionalism in the virtual workspace and when using any of the provided communication platforms. - Fully interact and engage with your remote team, including communicating while on shift via Slack and other mediums as assigned. - Ensure the privacy and confidentiality of each help-seeker and their information. - Attend and participate in routinely scheduled meetings, trainings, and development exercises as requested or required for the Hotline project. We need to preserve exact wording; but we can adjust minor punctuation? Probably keep as is. Now Requirements: combine Education/Work Experience Requirements, Additional Eligibility Qualifications, Physical Requirements, plus maybe background check, training, vision, internet, workspace, insurance. Let's list them as bullet points. Education/Work Experience Requirements: - A bachelor's degree in a related field (psychology, social work, counseling, etc.) is preferred. - Candidates must be one of the following: * Licensed Mental Health Clinician, such as a Professional Counselor, Social Worker, Psychotherapist, Psychologist, or Marriage and Family Therapist, * Licensed Healthcare Professional who has experience in maternal and child health, such as a Nurse, Nurse Midwife, Nurse Practitioner, Physician Assistant, or Psychiatrist, * National or State-Certified Doula, Lactation Consultant, Childbirth Educator, or Peer Specialist. - Two (2) years’ work experience in your profession, working with the maternal and child health population. - Professional liability insurance coverage of at least $1,000,000 per occurrence, $3,000,000 aggregate. - Demonstrated proficiency in using software applications, such as Microsoft Office, Google Workspace, Zoom, internet browsers, and search directories. - Ability to manage conflict and tolerate distress while assisting help-seekers. - Must be able to multitask and handle potentially unpredictable and high-acuity contacts within the mental health environment. - Ability to work independently and to carry out assignments to completion within the parameters of instructions given, prescribed routines, and standard accepted practices. - Ability to adapt to immediate changes and requirements outlined in policies, procedures, processes, and guidances. Additional Eligibility Qualifications: - Must complete and clear a Non–Sensitive Tier II - Moderate Check and Clearance background check (administered by HHS). - Must complete all training as required by Postpartum Support International training policies and procedures. - Must be able to commit to the Postpartum Support International vision and be passionate about its mission. - Must possess optimal (high) internet speeds and be able to maintain optimal speeds for the utility of operating systems and platforms. - Must utilize a quiet and secure office space for privacy and confidentiality. Physical Requirements: - Ability to safely and successfully perform the essential job functions consistent with the ADA, and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards; - Required to sit, stand, walk, speak, and hear while performing the duties of this job regularly. - The position requires extensive computer use, so the employee must have sufficient hand dexterity to use a computer keyboard and be capable of reading a computer screen. We could combine all into Requirements section, but we might split into Requirements and Qualifications and Skills. However we already have Skills section for software proficiency, conflict management, multitasking, independent work, adaptability. But those are also in Requirements. To avoid duplication, we could put those in Skills section and keep Requirements for education, experience, eligibility, background check, training, vision, workspace, insurance, physical. Let's decide: - Requirements: education/experience, eligibility (licensure, etc.), background check, training commitment, vision, internet, workspace, insurance. - Qualifications: maybe we could treat "Additional Eligibility Qualifications" as Qualifications. But we already used that for eligibility. Hmm. Better to follow the suggested headings: About the role, Responsibilities, Requirements,