Overnight Sales Representative - Onsite

About the Role

In partnership with a next-generation satellite communications company delivering high-speed, low-latency internet from space, this innovative technology connects customers in rural, suburban, and underserved areas where traditional broadband solutions fail to reach. As part of our customer-first, tech-forward team, you will help consumers get connected anywhere on Earth.

As a Customer Support & Sales Representative, you'll be on the front lines helping customers by combining top-tier customer service with inbound interactions to promote satellite internet services. You will educate customers on product features, uncover their connectivity issues, recommend tailored plans and hardware options, and close sales while delivering an excellent customer experience.

We’re seeking energetic and customer-focused communicators who thrive in a fast-paced environment, are motivated by results, and are excited to represent groundbreaking technology.

Responsibilities

• Conduct inbound interactions to provide customer support while promoting satellite internet.
• Provide support with activating equipment, password resets, service plan management, and general information inquiries.
• Complete service order requests and negotiate when needed.
• Create a positive customer experience through empathy, patience, and a commitment to understanding and resolving customer concerns.
• Clearly explain product benefits, including speed, reliability, installation details, and service availability.
• Meet and exceed sales targets, conversion goals, and quality metrics.
• Accurately process orders, update customer information, and document interactions.
• Collaborate with leaders and trainers to continuously improve product knowledge.

Requirements

• Previous experience in sales, customer service, or telecommunications is preferred but not required. We will train you!
• Strong communication and active listening skills.
• Ability to simplify and explain technical information to everyday customers.
• Goal-driven mindset with a passion for helping customers.
• Comfortable using computers, multiple systems, and communication tools.
• Flexibility to work various shifts depending on program needs.
• High school diploma or equivalent required.

Benefits

• Dental insurance
• Health insurance
• Vision insurance
• Paid time off
• On-the-job training
• Referral program
• Perk Spot

Schedule

Full-time, shift availability Friday through Tuesday.

Location

500 Penn Center Blvd, Monroeville, PA 15235 (in person).

What Ibex Offers

• Paid training on customer support and satellite internet technology.
• Growth and advancement opportunities within a global BPO leader.
• A supportive and energetic team culture.