Overnight House Attendant

About the role

House Person: Clean and maintain public hotel areas according to established brand/hotel guest service and sustainability standards. This is an overnight shift. Growth path: Housekeeping Supervisor/Guest Service Agent – Executive Housekeeper or Front Office Manager.

Responsibilities

• Greet and acknowledge guests in a courteous and friendly manner.
• Inspect assigned areas and perform cleaning tasks accordingly.
• Collect trash from the service landings and dispose of in outside trash dumpsters.
• Vacuum and dust guest corridors.
• Pick up bed and other linen from hotel floors and transport to the laundry collection site.
• Deliver clean linen to assigned sections.
• Report maintenance issues.
• Maintain cleanliness and organization of guest areas.
• Respond to guest inquiries and assistance.
• Work as a room attendant when staffing shortages occur or during peak periods.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.

Requirements

• High school diploma preferred.
• Previous housekeeping experience required or equivalent training preferred.
• Ability to stand for extended periods, walk, push, pull, lift up to 25 pounds, reach, bend and kneel to reach all areas.
• Usage of cleaning chemicals.

Schedule

Work schedule varies and may include working on holidays, weekends and alternate shifts.