Overnight Hotel Self Parking Lot Auditor - Burbank, CA

Position Summary

We are seeking a detail-oriented and responsible Overnight Lot Auditor to manage parking lot activity during the overnight shift. This role involves conducting audits, directing vehicles, ensuring safety, and maintaining an organized, welcoming environment.

Duties And Responsibilities

• Audit and Reconciliation
• Conduct comprehensive audits of parking lot operations, including vehicle counts, ticketing, and financial records.
• Reconcile discrepancies between physical vehicle counts and digital or paper logs to ensure accuracy.
• Review records for errors or inconsistencies and make necessary corrections.
• Vehicle Activity Monitoring
• Maintain an organized, welcoming environment by ensuring efficient traffic flow.
• Enforce parking policies and assist guests with inquiries.
• Provide exceptional guest service through professional communication, active listening, and personalized assistance.
• Respond to security concerns, monitor for unauthorized vehicles, and ensure parked vehicles are secure.
• Reporting, Documentation and Attention to Detail
• Complete shift reports detailing tickets issued, revenue collected, and operational data.
• Maintain logs of vehicle arrivals and parking operations.
• Ensure strong attention to detail for auditing, vehicle counting, and maintaining accurate records.
• Security and Compliance
• Conduct regular parking lot inspections to ensure safety protocols are followed.
• Work independently with minimal supervision, staying proactive and vigilant to maintain a safe environment.
• Contact the proper authorities if safety concerns arise.
• Lot Maintenance
• Maintain the cleanliness and safety of the parking lot by ensuring all equipment, parking spaces, and safety items are in good condition and free of hazards.

Competency/Qualifications

• High school diploma or equivalent; customer service experience preferred.
• Valid driver's license and reliable transportation.
• Pass and maintain a clean background check.
• No special certifications required.

Physical Demands and Work Environment

• Stamina to stand, walk, and lift up to 50 lbs. for extended periods, often in varied weather conditions.
• Maintain a professional appearance and adhere to uniform and grooming standards.
• Must be able to work overnight, weekends, and holidays.
• Collaborate with colleagues, vendors, and clients, use computers, communicate by phone, and operate in environments that may be noisy and include moving vehicles and exposure to the elements.
• Must be vigilant, proactive, and responsive to safety concerns and security issues by contacting the proper authorities.

Additional Responsibilities

• Support evolving business needs by completing other tasks as assigned, attending required meetings and training, and maintaining schedule flexibility.

Compensation And Benefits

• Pay Transparency: PMC is committed to pay transparency and equity among all employees.
• Bonus opportunities: PMC offers bonus opportunities.
• Internal leadership development program: PMC provides an internal leadership development program.
• Paid time off: PMC provides paid time off.
• Paid training: PMC provides paid training.
• Tuition assistance: PMC offers tuition assistance through Belleview University.
• Nationwide discounts: PMC provides nationwide discounts through Perks at Work.
• Military friendly employer: PMC is a military-friendly employer.
• Overtime: All non-exempt positions will receive overtime pay (when applicable).
• Employee at Will: Employment with PMC is at-will.
• Fair Labor Standards Act (FLSA): This is a non-exempt position under the Fair Labor Standards Act (FLSA), and as such, employees in this role are entitled to receive overtime pay for all hours worked over 40 in a workweek at the rate of one and one-half times the regular hourly rate.
• Health Benefits: PMC provides health benefits, including medical, vision, and dental insurance.
• Supplemental Insurance: PMC offers supplemental insurance, such as life insurance and critical illness coverage.
• Employee Leave: PMC complies with all state-specific required and FMLA paid leave requirements, such as sick leave, state paid family leave, etc.
• Equal Employment Opportunity (EEO) Statement: Parking Management Company is an equal opportunity employer.