Overnight Guest Service Agent - Hilton Columbus Downtown

About Us

Join an Award-Winning Workplace Culture at Hilton, a global leader in hospitality. We’ve welcomed more than 3 billion guests worldwide while staying true to our founding vision: to fill the earth with the light and warmth of hospitality. Our award-winning culture has earned repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With a suite of world-class brands and a commitment to providing the best stay for every guest, we’re setting new standards for the future of travel. Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way.

About the Role

As a Guest Service Agent, you’re not just ensuring a seamless check-in and check-out process—you’re spreading the light and warmth of hospitality by delivering memorable experiences that make every guest’s stay exceptional.

Responsibilities

• Deliver a warm welcome: Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance
• Support efficient check-out: Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately
• Provide hotel and local knowledge: Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries
• Promote hotel services: Use up-selling techniques to recommend hotel amenities and maximize room and service revenue
• Delight our guests: Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications

Qualifications

At Hilton, our Core Values define what it takes to succeed and guide the qualities we look for in every team member:

• A passion for spreading the light and warmth of hospitality
• Acting with integrity and always doing the right thing
• Inspiring others through leadership
• A belief that teamwork drives the best outcomes
• A sense of ownership and accountability
• A focus on the now, bringing urgency and discipline to every moment

Benefits

At Hilton, we invest in our Team Members’ wellbeing with unmatched perks and benefits, including:

• Incredible travel perks: Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
• Own a piece of Hilton: Invest in Hilton shares at a 15% discount through our employee stock purchase program (ESPP)
• Paid parental leave: Eligible Team Members, including partners and adoptive parents, receive paid leave
• Personalized caregiving support: Access dedicated caregiving concierge services to navigate caregiving for yourself and loved ones
• Crisis concierge: A single, compassionate point of contact for practical and emotional support during times of loss
• Mental health resources: Free counseling and support through our best-in-class Employee Assistance Program (EAP) for eligible Team Members
• Generous paid time off (PTO): Recharge, relax, and take time for what matters most
• Health and welfare benefits: Coverage for checkups, dental cleanings, vision, and more
• Financial security for your future: Retirement plans to help you save for what’s next

Benefits availability may vary depending on location and employment terms.