Overnight Guest Service Agent - Doubletree by Hilton Hotel - San Diego Mission Valley

Responsibilities

• Deliver a warm welcome: Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance.
• Support efficient check-out: Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately.
• Provide hotel and local knowledge: Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries.
• Promote hotel services: Use up-selling techniques to recommend hotel amenities and maximize room and service revenue.
• Delight our guests: Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications.
• Balance transactions: Audit, post, and reconcile the day's financial activity across outlets.

Qualifications

• Minimum of six months of hotel front desk experience
• Minimum of two years of customer service experience
• Hilton experience and night audit experience are highly preferred

About the Role

The DoubleTree by Hilton San Diego - Mission Valley is searching for an Overnight Guest Service Agent. The 300 rooms hotel is conveniently located by the Mission Valley Freeway and steps from the trolley. Our Team Members love being a part of our award-winning culture. We provide a welcoming work atmosphere, comprehensive health benefits, opportunities for professional development, and the Go Hilton travel discount program. In addition, we offer free meals during shifts and free parking onsite.

Benefits

Classification: Full-Time
Shifts pattern: Overnight shift, weekends and holidays are required

Pay

Details on pay are not specified in the job description.

Schedule

Details on schedule are not specified in the job description.