OVERNIGHT FT Customer Service Representative

Job Summary

Responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional Judgement Free member experience.

Essential Job Functions

• Answer phones in a friendly manner using information script
• Greet members, sign up and tour new members, and log amenities
• Respond to member questions and concerns in a timely and professional manner
• Process beverage or merchandise purchases through the point of sale system
• Promote our unique fitness instruction classes (PE@PF) to our active members and our new members
• Provide a clean, sanitized and safe club environment

Job Requirements

• Customer service experience
• High school diploma/GED equivalent required
• Must be 18 years of age or older
• Basic computer proficiency

Physical Demands

• Frequent lifting, carrying, pushing, and pulling
• Must be able to lift up to 75 lbs.
• Will encounter cleaning chemicals during shift
• Frequent climbing, balancing, kneeling and crouching during shift
• Continual reaching with hands/fingers/arms during shift

Benefits

• Growth Opportunities - 90% of our management team started as an entry level team member!
• Competitive pay and schedule hourly increases at 90 days, 180 days and 1 yr.
• $0.50/hr increases every January & July after 1 year of service
• Shift-differential pay for select shifts
• PTO for all part-time and full-time employees
• 401K Retirement Fund (Employer match up to 4%)
• Health Insurance Options including Health, Dental, Vision, family life insurance, and more
• Basic Life Insurance & Short-Term Disability
• I00% Company Paid! Employee Assistance Program
• Free employee Black Card Membership including one free Black Card Membership for a direct family member