Overnight Freight Crew Stocker-Smithfield

Position Summary

Lee’s Marketplace is a family-owned grocery chain dedicated to providing a positive shopping experience. The Freight Crew plays a crucial role in ensuring the store is fully stocked and ready for guests.

Primary Position Duties

• Unload freight deliveries and verify the accuracy of shipments.
• Stock shelves, endcaps, and displays in assigned areas quickly and accurately.
• Rotate products to ensure freshness and remove any damaged or expired items.
• Maintain backroom organization.
• Aid in building and setting promotional and seasonal displays.
• Operate equipment safely, including pallet jacks, carts, and box cutters.
• Follow company policies, food safety standards, and safety procedures.
• Communicate any stock issues or concerns to the Grocery Manager or Freight Lead.
• Occasionally assist guests with locating or reaching products if working during store hours.

Guest Service

• Greet customers warmly and offer assistance in locating or learning about grocery products.
• Resolve customer complaints or product concerns professionally and promptly.
• Provide recommendations and product knowledge to enhance the shopping experience.
• Cook with guests in regards to special orders.
• Ensure shelves are fully stocked and presentable to support a positive guest impression.

Product Handling

• Maintain the displays throughout the store according to store standards.
• Assist in the maintenance of the displays throughout the store according to store standards.
• Ensure product freshness by assisting with the verification of date coding on items and proper rotation of product.
• Record all damaged product and rework or store in designated backroom cooler areas.
• Stock all grocery products using proper rotation (FIFO) to ensure freshness.
• Handle all products safely and according to food safety guidelines, including cold chain management.
• Maintain accurate inventory levels through cycle counts and shrink control.

Cleanliness and Safety

• Maintain a clean and organized work area.
• Follow all safety and sanitation procedures.
• Report any safety hazards or equipment issues to management.
• Provides an example for other team members to maintain a clean and safe environment.

Team Collaboration

• Work cooperatively with team members to achieve store goals.
• Promote a high level of morale within department and store, utilizing friendly but professional methods of honest and open communication.
• Provides a safe, clean, and positive environment; and consistently builds and supports a culture that is based on relationships and continuous improvement.
• Continually strives to build knowledge and skills, both personally and within the department and store through training and education of self and other team members.
• Attends team meetings and training sessions.
• Aid other departments as needed.
• Work in a fast-paced, sales environment with tact and patience.
• Work with team to ensure products are sold well before their expiration date.

Position Requirements

• No experience necessary, we train!
• Age Requirement: 18yrs+
• Physical Requirements: Ability to stand, walk, twist, sit, and bend for extended periods; ability to lift and carry items weighing up to 50 pounds; manual dexterity for handling small objects and operating equipment; repetitive use of hands and arms to push, pull, carry, lift, reach, grip, and balance; occasionally stoop, crouch, kneel, or crawl.
• Tools and Machinery: Pallet jack, forklift, box cutter, knives and blades, two-wheeler and six wheeler, hand-held ordering machine, computer use, phone/intercom, any other tools and machinery seen fit for role.

Education or Skills

• Education and Experience: High school diploma, GED, or equivalent. Applicants currently working toward completion are welcome to apply. Basic computer proficiency. Previous customer service experience preferred.
• Skills and Abilities: Ability to write, speak, hear, and understand the spoken word to respond promptly to pages, requests, team members, and guests. Friendly, customer-focused attitude. Basic knowledge of food safety or willingness to complete training. Punctual, dependable, and able to follow instructions. Ability to implement solutions quickly and effectively. Ability to work in a fast-paced environment. Ability to handle team member, guest, and vendor inquiries and complaints effectively. Ability to read and follow instructions. Great verbal and written communication skills.

Benefits

• Compensation: Competitive hourly wage/salary. Paid time and a quarter on Sundays. Benefits packages including health insurance, Disability plans, EAP, 401k plans, and Supplemental Insurances. 10% discount, restrictions apply. Ace Hardware Discount at Lees Ace Hardware locations. Paid Time Off to those who qualify.

Work Environment

• Friendly and supportive team atmosphere.
• Opportunities for career advancement and professional development.
• Safety forward atmosphere.
• Innovative, supportive, and input driven management team.

Note

This job description is not intended to be all-inclusive. Team members may perform other related duties as negotiated to meet the ongoing needs of the organization.