Overnight Field Supervisor

IronWatch Security Field Supervisor – hands-on operational oversight, officer accountability, and post compliance across assigned client sites.

About the role

The Field Supervisor (FS) maintains operational oversight, officer accountability, and post compliance throughout their assigned tour of duty. This position serves as the primary field-level support for security personnel and clients by conducting site inspections, enforcing uniform and training standards, troubleshooting operational concerns, and ensuring staff continuity across assigned accounts. Field Supervisors must maintain a highly visible operational presence, respond rapidly to staffing shortages and emergencies, and represent IronWatch Security professionally at all times.

Responsibilities

• Field Operations Oversight
  • Conduct routine site visits and inspections throughout the assigned shift, visiting a minimum of 60 % of active assigned sites each shift.
  • Physically check every assigned post a minimum of two times per week during the scheduled tour rotation.
  • Verify officers are following site-specific post orders and operational procedures.
  • Conduct random and scheduled officer knowledge tests on post orders, emergency procedures, client expectations, reporting requirements, and site-specific protocols.
  • Ensure officers maintain professional appearance standards: proper uniform compliance, required equipment and identification, and grooming standards.
  • Conduct credential verification inspections for state security licenses, armed certifications (if applicable), CPR/First Aid certifications (if required), and any client-required credentials.
  • Notify management immediately of any expired credentials or certifications and when credentials are within ninety days of expiration.
  • Immediately remove officers from duty if found working with expired credentials, certifications, or licensing; assume coverage responsibilities until the end of the shift or until properly credentialed relief arrives.
• Operations Management & Staffing
  • Assist operations personnel, account managers, and area managers in locating staffing coverage for open or vacant shifts.
  • Respond to urgent staffing shortages and operational emergencies as directed.
  • Stand post for uncovered shifts during the tour of duty when necessary; may be held over up to sixteen total working hours for operational necessity.
  • May be required to report early (up to two hours prior to shift start) to cover emergency vacancies with proper notice.
  • Remain operationally available and responsive during assigned working hours.
• Officer Support & Problem Resolution
  • Serve as the first level of field escalation for officer concerns, incidents, and operational issues.
  • Troubleshoot field-related issues involving officer performance, site access, scheduling conflicts, equipment issues, client complaints, and interpersonal conflicts.
  • Provide guidance and corrective coaching; escalate serious operational, disciplinary, or client-related concerns to Area Managers and/or Account Managers.
  • Document operational deficiencies, policy violations, and significant incidents through company reporting procedures.
• Compliance & Professional Standards
  • Ensure officers comply with company SOPs, client post orders, state licensing requirements, and company appearance and conduct standards.
  • Conduct quality assurance checks to maintain consistency across all assigned accounts.
  • Maintain confidentiality regarding clients, staffing, operations, and internal company matters.
  • Represent IronWatch Security professionally during all client and officer interactions.
• Travel Requirements
  • Frequent travel between assigned client sites throughout each shift; occasional overnight travel may be required for operational needs, staffing shortages, client requests, or extended area coverage.
  • Approved overnight lodging accommodation is paid directly by the company or reimbursed upon submission of valid receipts.
  • Must be an approved driver through the company’s insurance carrier to operate IronWatch Security vehicles.

Requirements

• Strong leadership and communication skills.
• Ability to manage stressful or rapidly changing situations effectively.
• Ability to work independently with minimal supervision.
• Valid driver’s license and reliable transportation.
• Maintain all required state licensing/certifications applicable to the assigned region.
• Strong understanding of report writing, officer accountability, and operational standards.

Physical Requirements

• Ability to stand and walk for extended periods.
• Frequent travel between sites during shift duration.
• Ability to respond to emergencies and physically patrol properties.
• Ability to work extended shifts up to sixteen hours when operationally necessary.
• Ability to work in various weather conditions and interior/exterior environments.

Schedule

• Varying schedules including days, evenings, overnight shifts, weekends, and holidays.
• Hands-on operational role requiring extensive travel between assigned sites throughout the shift.
• Extended working hours may be required due to staffing shortages, emergency coverage, or operational necessity.

Benefits

• 401(k) and 401(k) matching
• Performance-based bonus
• Company car
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Reporting Structure

The Field Supervisor reports directly to the assigned Area Manager and/or Account Manager and works in coordination with Operations Management to ensure staffing continuity, field compliance, and operational efficiency.