Overnight Dispatch Support Coordinator

Responsibilities

• Accurately prepare and process real time data including but not limited to maintaining driver activities in computer systems, driver hours of service, fuel inquiries and other required items.
• Responsible to update driver and dispatch information into dispatch system real time.
• Respond to customer issues, may include but not limited to looking up information, completing reports and updating orders, recording necessary information and responding to emails.
• Effectively communicate with operations on a regular and timely basis regarding issues impacting the customer and/or their service expectations and commitments.
• Record and maintain an updated computer log of incidences.
• Manage administrative and customer service responsibilities.
• Assist operations team members and drivers with training and resource material for standard operational processes and procedures as necessary.
• Perform other job related duties and special projects as required.

Qualifications

• High school diploma or equivalent.
• Experience in customer service or dispatch preferred.
• Proficiency in Microsoft Office Suite.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Strong communication skills, both written and verbal.
• Knowledge of transportation management systems.