Overnight Customer Service Representative

About the role

This essential onsite role serves as the first point of contact for clients and plays a vital part in ensuring smooth overnight operations. The ideal candidate will be a compassionate, reliable, and client-focused individual who thrives in an emergency hospital environment.

Responsibilities

• Welcome and support clients in a friendly, helpful, and compassionate manner.
• Prepare, review, and maintain client/pet records and medical documents accurately.
• Educate clients on hospital services, protocols, and processes.
• Manage phone calls, appointment requests, emergencies, and client inquiries.
• Process patient admissions and discharges; schedule follow-up appointments.
• Accurately process invoices and collect payments.
• Update and maintain client/pet files in accordance with hospital standards and legal requirements.
• Perform general administrative duties such as scanning, faxing, emailing, and document organization.
• Collaborate closely with medical teams to support seamless overnight operations.

Requirements

The ideal candidate should have:

• A high school diploma or equivalent.
• Excellent communication skills.
• Ability to work independently and as part of a team.
• Basic computer skills, including proficiency with Microsoft Office applications.
• Experience in a customer service or administrative role is preferred but not required.

Qualifications

The successful candidate must:

• Be available to work overnight shifts on Saturdays, Sundays, and holidays.
• Have a valid driver’s license and reliable transportation.
• Pass a background check and drug screening.

Skills

• Strong interpersonal and communication skills.
• Attention to detail and accuracy.
• Ability to handle stressful situations calmly and professionally.
• Basic knowledge of veterinary medicine and emergency procedures is beneficial but not required.

Benefits

Full-Time Employee Benefits:

• Medical, dental, and vision insurance.
• Disability and life insurance.
• Flexible spending accounts (FSA).
• 401(k) retirement plan.
• Employee Assistance Program (EAP).
• Paid time off (PTO).
• Uniform allowance.
• Generous continuing education (CE) stipend.

Pay

$18–$22/hr + hourly overnight shift differential.

Schedule

Full-time, night shift position available on either Saturday – Tuesday, 7:00 PM – 5:00 AM or Wednesday – Saturday, 7:00 PM – 5:00 AM.

Contact Information

For more information about this position, please contact [Contact Information].