Overnight Customer Experience Representative - Boston Logan Airport

Responsibilities

• Meet and greet customers in a professional, friendly, and timely manner
• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services
• Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment
• Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
• Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors
• Place outgoing calls for callback management, and miscellaneous calls as assigned
• Assist to assess condition of rental upon return
• Notify Management of any known customer problems
• Notify Management of any known vehicle problems and any required vehicle maintenance
• Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
• Perform miscellaneous and backup duties job-related duties as assigned

Qualifications

• Must be at least 18 years of age
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
• Must have a High School Diploma or GED
• Must have at least 6 months of prior customer service experience
• Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
• No drug or alcohol related conviction on driving record in the past 5 years

Benefits

• Paid time off
• Consistent full time 40 hour per week schedule
• Employee discount
• Retail savings plan including 401k with matching profit sharing
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development

Schedules

• Tuesday- Saturday: 10:00pm-7:00am
• Tuesday- Saturday: 6:00pm-3:00am

Pay

The pay for this position starts at $21.46 / hour plus average monthly bonuses opportunities of $100 to $300. There is also a $2.00 / hour shift differential for hours worked from 7:00pm to 5:00am, bringing up the hourly rate to $23.46/hour during those hours.

Location

This position is located at Boston Logan Airport (BOS) - 15 Transportation Way Boston, MA 02128.