Overnight Custodian

Reports to: Club Manager. Status: Full Time/Part Time/Non-Supervisor/Non-Exempt.

About the role

Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.

Responsibilities

• Greet/meet potential members, providing a great customer experience.
• Answering phone calls in a polite and friendly manner to assist with questions or concerns.
• Taking info calls and tours
• Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
• Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
• Help maintain the neatness/cleanliness of the club.

Requirements

• Honesty and good work ethic
• Strong customer service skills
• Basic computer proficiency
• Standing and walking at least 75% of the shift
• Talking in person or on the phone at least 75% of the shift
• Must be able to lift to 50 lbs. less than 30% of the time.

Qualifications

• Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
• Listening