Overnight Call Center Customer Service Representative

Responsibilities

• Be the first point of contact with our customers.
• Obtain key information from the customer while expressing empathy, a sense of urgency and confidence that they called the right company, and we will solve their plumbing problems.
• Data entry, including customer contact information and relevant details concerning their plumbing problems.
• Schedule a service call based on customer’s availability and convenience.
• Discuss additional services and products we have available that may be helpful.
• Be a trusted informational resource for Roto-Rooter customers.
• Order processing for both residential and commercial customers.
• Connecting with technicians to dispatch overnight jobs.

Requirements

• Strong customer service focus.
• AS400 knowledge is preferred.
• Prior call center experience is helpful.
• Able to work in a fast-paced environment.
• Excellent oral and written communication skills.
• Excellent attendance.
• A working knowledge of Microsoft Word and Excel programs.
• Self-starter who is organized and thorough with attention to detail.

Qualifications

This is a full-time, on-site, customer service position at Roto-Rooter’s Chicago area Call Center located in Lombard, IL. We are a 24-hour service provider, so our call center stays busy overnight.

Skills

AS400 knowledge is preferred.

Benefits

• $17.00-$19.00 per hour, depending on experience.
• Opportunity for weekly overall call center performance based bonus.
• Must be able to train during the day shift for 3-6 weeks. Paid Training.
• Paid Time Off.
• Company matched 401(K) up to 6%.
• Life Insurance.
• Profit Sharing.

Pay

$17.00-$19.00 per hour, depending on experience.

Schedule

Overnight shift, which may include either Saturday or Sunday.