Overnight/3rd Shift Customer Service Representative

Responsibilities

• Respond to incoming customer calls with professionalism, providing clear information and timely support for service-related questions.
• Aid customers with troubleshooting concerns, ensuring all details are recorded accurately in company systems.
• Manage a steady flow of inbound and outbound communications to resolve issues, confirm information, and support customer needs.
• Address customer concerns efficiently by identifying solutions, following established procedures, and escalating complex matters when necessary.
• Maintain accurate records of customer interactions, updates, and order activity to support operational visibility.
• Cook up with internal teams to help ensure customer requests are handled promptly and service expectations are met.

Requirements

• Previous experience in a call center or customer service environment.
• Ability to handle inbound calls while maintaining professionalism and accuracy.
• Experience with order entry and data input.
• Strong verbal communication and active listening skills.
• Comfortable making outbound calls when follow-up or clarification is needed.
• Solid attention to detail and the ability to manage multiple tasks effectively.

Qualifications

TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

Skills

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

Benefits

Robert Half offers benefits to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

Pay

The pay for this position is commensurate with experience.

Schedule

The schedule for this position is 3rd Shift, which typically runs from approximately 10:00 PM to 6:00 AM.