Overdraft Collections Account Specialist II

About the Role

At JPMorganChase, you'll be at the forefront of delivering exceptional customer service, where each day presents opportunities to make a meaningful difference. You'll engage in creative and exciting work, consistently offering innovative solutions to assist our valued customers. Your role remains dynamic and impactful, enabling you to build strong relationships and contribute to our business success.

Responsibilities

• Manages a high volume of inbound/outbound calls (potentially over 100 daily), delivering comprehensive support for financial products
• Utilizes customer service expertise to interpret needs and deliver continuous insights
• Navigates multiple computer systems with efficiency, demonstrating adaptability and resilience
• Excels both independently and collaboratively, driving team success and achieving goals
• Follows all regulatory and departmental practices and procedures diligently
• Takes ownership of each customer interaction while treating them with respect and responding with empathy

Requirements

• High school diploma or GED required
• At least 2 years of experience in phone or face-to-face customer interaction and support
• Ability to multitask with computer systems and work accurately
• Proficient computer literacy skills, with experience using technology to solve problems and communicate professionally

Qualifications

• Communication, negotiation, information gathering, and decision-making skills
• Ability to manage complex customer interactions using empathy, composure, and sound judgment
• Adaptability and efficiency in fast-paced, dynamic, and results-driven environments
• Ability to solve problems and effectively present and explain solutions
• Ability to learn products and systems quickly, embrace challenges as opportunities, and actively seek feedback to improve performance

Skills

• Developing ability to use data to understand issues and opportunities
• Developing skills in using AI technology for automation and prompt writing

Schedule

Candidates must be willing and able to work schedules during our operating hours, which may include evenings and weekends. This position requires attendance at trainings as scheduled, which may not coincide with regular working hours.

About Us

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We offer a competitive total rewards package, including base salary, commission-based pay, and discretionary incentive compensation, along with comprehensive benefits to meet employee needs.

About The Team

Our Consumer & Community Banking division serves Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans, and payment processing. Operations teams develop and manage innovative, secure service solutions, leveraging the latest technology to deliver industry-leading capabilities and unparalleled customer experiences.