Overage Shortage & Damage Specialist

As the fastest-growing distributor of restaurant equipment, HVAC and residential appliance parts, we embrace unique enthusiasm, high integrity, and courage to embrace change. We value passionate people with fresh ideas from diverse backgrounds and are proud to be recognized on the Inc. 5000 list for 15 consecutive years and the Crain’s Fast 50 list ten times. Our workplace has also been voted a Chicago Tribune Top Workplace for the last four years.

About the role

As an Overage, Shortage & Damage (OSD) Specialist, you will protect inventory accuracy and product quality across the Distribution Center. You will research and resolve inbound shipping discrepancies, partner with manufacturers and internal teams, update purchase orders and inventory records, and ensure customers receive the right parts when they need them.

Responsibilities

• Research, document, and resolve overages, shortages, damaged shipments, and part identification discrepancies for inbound inventory.
• Update purchase orders, inventory records, handling notes, and internal systems to reflect accurate resolutions and inventory status.
• Communicate with manufacturers, Purchasing, Accounting, Post PO, Receiving, Inventory, Kitting, and other internal teams to resolve discrepancies and prevent repeat issues.
• Investigate root causes of OSD issues, including manufacturer errors, duplicate purchase orders, receiving errors, missing parcels, stock discrepancies, and part number changes.
• Maintain OSD reports, reconcile information for Accounting, process manufacturer returns in SAP, and submit required loss notifications.
• Support Distribution Center teams by answering daily receiving questions, assisting satellite fulfillment centers, documenting errors, and helping improve receiving and OSD processes.
• Review and verify product information, including images, web details, handling instructions, stock counts, and floor-location OSDs once resolutions are complete.

Requirements

• A reliable team player excited to build a career within the Parts Town Distribution Center.
• Comfortable using computers and navigating multiple systems throughout the day.
• Strong decision-making, problem-solving, and communication skills in English, both verbal and written.
• Able to move around for long periods of time and consistently lift up to 40 lbs. unassisted.
• Available to work Monday through Friday, 6:00 a.m.–2:30 p.m., with Saturdays as needed.
• Microsoft Office, Outlook, and ERP experience such as SAP are a plus.

About the team

You’ll join a high-performing Distribution Center team that works hard, supports one another, and takes pride in doing the job right. We are team-oriented, safety-focused, and committed to living our core values of integrity, passion, courage, and innovation every day. At Parts Town, we value transparency and ensure team members feel appreciated and supported while fostering a positive workplace culture where collaboration, growth, and work-life balance are celebrated.

Pay

The salary range for this role is $43,993.80 – $53,720.20 annually ($21.15 – $25.82 hourly), based on qualifications, experience, and geographical location. Parts Town is a pay-for-performance company, and some roles offer a profit-sharing program and an annual bonus.

Benefits

• Quarterly profit-sharing bonus
• Fitness center, game room, and on-site food market
• Team member appreciation events and recognition programs
• Volunteer opportunities
• Casual dress code
• Health, dental, and vision insurance
• 401(k) with company match
• Employee assistance programs
• Paid time off, sick time, holidays, and parental leave
• Professional development opportunities
• Bi-weekly travel stipend (for FC roles)
• Safety shoes reimbursement program
• Holiday pay and opportunities for overtime
• Referral Bonus Program
• Forklift training programs
• Free snacks and drinks

Schedule

Monday through Friday, 6:00 a.m.–2:30 p.m., with Saturdays as needed.