Over-The-Counter Program Associate

Position Responsibilities

• Support the daily operations of the OTC Program by organizing, receiving, and distributing products and supplies.
• Receive, inspect, unload, and stock incoming shipments of OTC medications and health products.
• Maintain accurate inventory records and monitor product movement using inventory management systems.
• Train, guide, and support volunteers during warehouse and inventory activities.
• Maintain a clean, safe, organized, and welcoming warehouse environment.
• Collaborate with team members to meet program goals and organizational priorities.
• Demonstrate professionalism, flexibility, and sound judgment in a fast-paced, mission-driven environment.
• Maintain dependable attendance and support special projects and community outreach events as needed.
• Identify and implement opportunities to improve processes and operational efficiency.
• Attend quarterly Mobile Free Pharmacy Events.

Requirements/Qualifications

• Must pass pre-employment drug screen and background check required.
• Must be able to read, write and speak in English, bilingual in Spanish is preferred.
• Friendly, motivated and passionate about assisting others.
• Comfortable with a fast-paced warehouse and community resource environment.
• Basic computer skills, experience with Word, Excel and other applications is preferred.
• Willing to learn and grow in a fast-paced setting.
• Valid North Carolina driver’s license and insurable under the organization’s policy.
• Good verbal and written communication skills.

Compensation and Benefits

• Hourly rate of $18.00 an hour, paid on a bi-weekly pay schedule.
• This position is fully onsite with a 40-hour work week.
• Benefits include: Medical, dental, and vision benefits, Paid Time Off with exceptional accrual rates, Hybrid work environment with a flexible schedule, Weekly mental health hours, Employee Assistance Program (EAP), 401k plan with employer contribution up to 5%, Employer Paid Life insurance & Short-Term Disability, Additional optional supplemental insurance offered, Personal development and continuing education opportunities, A positive and energetic work environment.

Physical Requirements

• Ability to stand and walk for long periods of time.
• Ability to frequently push, pull, and lift up to 30lbs with occasional lifting of up to 40lbs.
• Full range of motion for frequent bending, squatting and reaching.
• Flexibility in working in diverse settings including office, warehouse, retail store and outdoors for events.
• Comfortable operating company vehicle frequently.

About the Role

The OTC Program Associate is a full-time position responsible for supporting the day-to-day operations of our Over-the-Counter (OTC) Program. This role focuses on assisting with a primary focus in our OTC warehouse maintaining organized inventory, fulfilling orders, and helping ensure the Free OTC Program operates efficiently and effectively. The OTC Program Associate reports directly to the OTC Program Director and works closely with the Mobile Free Pharmacy (MFP) team and volunteers on a daily basis to support program operations and provide excellent service to the community.