Outsource Task Lead

About the role

The Outsource Task Lead assists the Supervisor in planning and directing the daily workflow within the Outsource Task Team. The role ensures successful operations in accordance with the company’s objectives while providing training, feedback, and support for the development of employee’s skills and achievements.

Responsibilities

• Tax Procurement: Procures tax information from tax agencies. Tax amount data procurement method consists of telephone, e-mail, and fax communication to taxing agency jurisdictions.
• Interprets tax amount data and statuses per property taxes received from taxing agency jurisdictions and effectively identify tax status for payment processing.
• Workflow Management: Monitors, reports, and communicates status of work assignments and statistics to Team Lead/Supervisor while identifying any opportunity to increase efficiency processing research tasks.
• Prepares production/statistical reports to mortgage lenders and direct supervisors.
• Notifies leadership when overtime or assistance is needed.
• Customer Service: Responds to mortgage lenders and taxing agency jurisdictions by utilizing effective verbal and written communication in a prompt and accurate manner.
• Quality Control: Applies and supports the implementation of new or modified policy and procedures as instructed to ensure Task Research Team standards are met.
• Prepares production/statistical reports as applicable.
• Lead Responsibilities: Manages the gathering and recording of the Teams daily statistics and accurately prepare reports for lenders and Management.
• Motivates Team and participates in cross training personnel.
• Encourages and supports employee suggestions for work improvements.
• Processes LERETA Tasks Research Outsource functions.
• Affords support to the implementation of new policy and procedures and serves as a role model.
• Affords assistance to the supervisor in gathering stats for Employee Evaluations & One on One’s.
• Affords assistance to the supervisor with Quality Control, Team Production Tracking and monthly updates to the team.
• Affords the supervisor’s role in his/her absence.

Qualifications

This position will perform other duties as assigned based on the needs of the department.

Benefits

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities